Virgin users hit by online outage

Dark Atheist

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Thousands of Virgin Media customers have had their broadband disconnected following problems with a routine maintenance procedure. The problem hit customers nationwide on Monday night, with some customers re-connected within 10 minutes, while others had to wait several hours.
Virgin Media has said it is does not know how many of its 3.6 million broadband customers were hit overall.
A spokesman said Virgin was working to reconnect the remaining "few thousand".
The problem was caused when the routine maintenance caused Virgin's set-top boxes and modems to lose their "leased" IP address, the unique number that identifies them on the internet.



Source
http://news.bbc.co.uk/2/hi/technology/7149931.stm


i was one of them - luckly i was only offline for 15 mins :)
 

Dark Atheist

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even thought they said most were up north i know 5 ppl it hit down south here :/ - still got same ip though :)
 

profquatermass

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Up here in Central belt Scotland, I had just typed in a long online job application and had just pressed the submit button when it hit me. Sods law right enough!
I was off-line for 10 mins or less. I could see my Cable modem log and it indicated loss of DNS and the IP. So there was little I could do. I sat there and tried to manually renew the DHCP once a min. I guess I had beat the rush!

When I came back online I was thankfully able to recover my form and finally submit it. Worrying moment though. :)

I bet some techy was on a PC and said to themselves - "I wonder what happens when I click on 'Renew ALL' on this DHCP server"?
 

Dark Atheist

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nah was more like - "nah of course upgrading to exchange 2007 and defraging the clusters wont affect anything else" :p
 

LordOfLA

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It's not as bad as a Level 3 maintence job a while back.

Some poor guy botched something on a router in chicago that took all of level3 offline, most of tiscali, most of verizon, etc. Caused headaches for a lot of people. I'd have hated to be that guy :)
 

Evil Marge

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We were off last night for quite a while, I turned the computer on at 9 and at 10.30 it was still off so gave up and went to bed instead :rolleyes:
 

Dark Atheist

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i was only off line for a bit - i dont have anyone to go to bed with - so that wouldnt have been an option for me ;)
 

Petros

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The title of the thread is inadvertently funny. All the WoW virgins would be outraged!
 

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