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Symantec support - subscriptions

S

Simes

Guest
#1
Morning all,

I recently followed the Symantec links to renew subscriptions for all the usual updates for the next year.

Paid the cash, received the Subscriptions keys email but having followed instructions in every possible medium; tutorial, email, knowledge base... I find I still cannot make the Subs window appear in wghich the Sub Key figure should be inserted.

To make matters worse, the keys are time limited to two weeks, I work away from home and I am........indeed, have been on the phone to their Custy sevices line for 45 mins. (I'm sure they're all away today)

Is there a time before which when one performs the Live Update, the Subs window does not appear. I ask as it is still a month away from having to update and am figuring that is the only possible reason.

Cheers
 
#2
Originally posted by Simes
Is there a time before which when one performs the Live Update, the Subs window does not appear. I ask as it is still a month away from having to update and am figuring that is the only possible reason.
Yes it would appear so. You wont be taken to the subscription dialog until your close to or past the expiry date. If on the main page your subscription service has the green tick next to it Norton wont present you with any way to update it. Thats really in your best interest also by buying before expiry your renewing when for x amount of time that you dont need.

I would talk to Symantec again or roll your clock forward a month ;)
 
S

Simes

Guest
#4
Cheers fellas.

I eventually got through to someone - 45 mins later. I'm talkimg dedication.

Will try the suggestions though.

S.
 

ming

OSNN Advanced
#5
Rolling your clock back would not help. My friend tried that before, he's also tried uninstalling and re-installing the software and it still expires at the original date set at the very first install.
 
L

Leevoy

Guest
#8
why didn't you just buy an upgrade?

Less hassle.

I liked norton 2001 products as when you got to end of subs you just uninstalled reinstalled and it started a new subs.


I got my new subscription by trying out 2004 version trial, then uninstalled it, installed 2002 versions, uninstalled em and reinstalled 2003 versions , now my subs have 11 months left.

Just buy a new version gotta be better than having all that hassle.
 
S

Simes

Guest
#10
Well, to set the scene perhaps more clearly, and this will help the likes of Henyman who has no doubt had 20 years experience of Norton incongruencies in his 18 years of life, I have had NIS for precisely the one year.

So a variety of Norton experiences, tricks of the trade, insider info and tried and tested shortcuts in this particular arena are thin on the ground.

As for buying an upgrade, who knows? I figured the £20 for the next 12 months would see me clear in a cheaper fashion than whole new boxes of kit - but then I could be wrong.

Cheers all.
 

Henyman

Secret Goat Fetish
Political User
#11
Originally posted by Simes
Well, to set the scene perhaps more clearly, and this will help the likes of Henyman who has no doubt had 20 years experience of Norton incongruencies in his 18 years of life.

what are you trying to say?:p :eek:
 

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