It seems the ftp's admin has disabled anonymous login on that site when going through pure ftp(e.g. ftp://ftp.site.com ). Try using something like http://ftp.site.com. If that doesn't work, it seems to me you 're out of luck.
zekmo that worked but i have another quest. using firefox seems like its only read only. i need to be able to upload files to it. i know IE does this fine, but ive got customers who use firefox. any ideas?