Program and Computer Crash

  • Thread starter T. Jon Ellis
  • Start date

T. Jon Ellis

On occasions I get a program crash. Also a computer crash when closing a progam, including Outlook Express. On restarting I get "The system has recovered from a serious error".

Making use of "Online Windows Crash Analysis" I have submitted two reports using "Passport", one over ten days ago, without any response from MS. These random crashes are becoming a real pain in the neck, especially as no advice is forthcoming.

Has anyone experienced a similar problem, any solutions please?


OSNN Senior Addict
25 Dec 2001
When your PC crashes, does it display a blue screen before it reboots? The message at the top of the BSOD should give you a clue as to what might be causing the reset.

You might even be able to do a search M$ with the BSOD message to find the answer.

If the BSOD isn't displayed long enough to read it before the PC reboots, it's because XP is set to reboot on error. There is a way to make it halt or stop on error. Not exactly sure how to do this, I'm sure there is a thread here somewhere that explains it.

Shamus MacNoob

OSNN Veteran Addict
Political Access
8 Jan 2002
how too........

right click on my computer icon, properties, advanced tab, start up and recovery hit settings , remove the auto restart check mark, and even if you let it restart you can go look at the log file and get all the info from there (error messages) its the log file here>>>>>>>>>>C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson and all your errors are listed it will give you all the info you need to debug :D

good luck


Are all your hardware up to date? I had a problem where my comp froze at random times. I found out that it was my video card's problem and had to reinstall the driver. :)

T. Jon Ellis

Thanks to all for suggestions and help.
It may be coincidence, but since disabling auto restart I have not had any computer crashes or at least not yet !!

Here is one one of the many Error messages I have found following Kermit's kind instructions, but unfortunately I do not know what my next step should be, not having the knowledge

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0012f86c 77d43a5f 00050360 00000110 00030392 BACKUP+0x1730e
0012f898 77d4e990 00415541 00050360 00000110 USER32!CreateWindowExA+0x258b
0012f904 77d4e54a 00000000 00415541 00050360 USER32!CopyIcon+0x51c
0012f94c 77d5f3fb 00000000 00000110 00030392 USER32!CopyIcon+0xd6
0012f990 77d43b2e 77d5f3da 00050360 00000110 USER32!DefDlgProcA+0x21
0012f9f8 77d45e1d 00000000 77d5f3da 00050360 USER32!CreateWindowExA+0x265a
0012fa34 77d50679 0065c680 00656580 00030392 USER32!GetWindowThreadProcessId+0x161
0012fa90 50020001 00390029 000d00e4 00000065 USER32!CheckDlgButton+0x72f
00000004 00000000 00000000 00000000 00000000 0x50020001


Shamus MacNoob

OSNN Veteran Addict
Political Access
8 Jan 2002
Hey Jon

hey jon ok that log file there is alot of info on that for sure tell ya what attach it to an email and email it to me I want to see the log as a whole what your showing is ok but that is only part of one message if you want and I will see what I can make of it ..............;)

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