newly installed modem causes XP to crash

[LPDad]

My B-in-Law just called me. He installed a new motorola V9-56k faxmodem and when he tries to use it it causes xp to crash.
I have not seen it myself so at present that is all of the info I have.
I had him move the modem into different pci slots and re-load the drivers but he said it still crashes when he tries to use the modem.

I know that is not much info, but for now it is all he could give me.

Any suggestions as to possible ways to trouble-shoot this ??

Thanks

 

[Qumahlin]

Has he tried to use generic drivers from winXP to load the modem instead of using the drivers that come with the modem? alot of times this will work as I had to do with with a few AMR modems I had where the drivers would cause XP to crash so I just fooled around trying different generic XP drivers and walla! it worked heehh

 

[LPDad]

will do.

He is going to come over later and I will try to sort out the mess.

thanks for the support. I'll give that a try.

 

[Zedric]

Is it even compatible with XP?