Okay - here is the updated version, ready fro your comments. I thought about leaving out the paragraph about the NSW 2000,2002 and 2003 so everyone can use this letter - but you will have to edit name and address anyway - so you can also edit that portion.
I will hold off until tomorrow (stateside time) to finalize and send it - hopefully giving those from the other side of the pond a chance to have their inputs. I know it's 10 PM there now, but I usually see a lot of new posts once I get off work at 7:30 AM stateside (Central) time!
damnyank
at home
Dear John W. Thompson January 4, 2003
Enclosed please find a copy of the e-mail I received from
PartnerUS@symantec.com on Thursday Oct 17, 2002 stating I would receive my free NFR copy of NSW 2003 Professional within a few weeks!
Enclosed is also a copy of the undated letter I received on December 30, 2002, from Symantec stating that Symantec would be unable to fulfill my request, since the request was redirected without Symantec’s permission. Be that as it may, I feel insulted by your referral to a site to download a 15 day free trail of NAV 2003, NAV 2003 Pro or Norton Personal Firewall 2003.
Let’s be realistic about this whole situation. I realize I will never see a free copy of the NFR NSW 2003 Professional. But you must understand that I still feel entitled since I complied with all the requirements as evidenced by my receipt of the enclosed e-mail confirmation from Symantec stating I would receive it.
I think this whole thing about the NFR NSW 2003 Professional is unfortunate for both of us. I was hoping to get some free software and you had the link “passed on” without your permission - so, we have both lost. Me - some “free” software” . You - my trust!
I have purchased NSW 2000, 2002 & 2003 (yes - purchased 2003). Thus I consider myself one of your loyal (Norton/Symantec) followers.
I personally feel a much better offer from you would have been a years’ extension of Virus definitions subscriptions to your loyal followers - rather than just a 15 day trail of NAV 2003, NAV 2003 Pro or Norton Personal Firewall!
I am eagerly awaiting your response.
Sincerely,
Bruce R Youse