Re: The wait is over again, the replacement for the M1330 has shipped!
Matt,
I was checking into what could be causing the problem with your M1330, and one of our engineers asked if I could get the system sent in to me so I could get it over to him for testing. If you have not already shipped both systems back can you please contact me so I can set up to capture one to my desk. If you have already shipped them back can you send me a PM with the reference (DPS or CRA) number for either the exchange or the return (I can get the rest of the info I need from that number). I might be able to capture the system when it gets to Dell, but before it goes through the normal returns reprocess (this will not interfere with your credit return).
Larry
Dell Customer Advocate
Matt,
I was checking into what could be causing the problem with your M1330, and one of our engineers asked if I could get the system sent in to me so I could get it over to him for testing. If you have not already shipped both systems back can you please contact me so I can set up to capture one to my desk. If you have already shipped them back can you send me a PM with the reference (DPS or CRA) number for either the exchange or the return (I can get the rest of the info I need from that number). I might be able to capture the system when it gets to Dell, but before it goes through the normal returns reprocess (this will not interfere with your credit return).
Larry
Dell Customer Advocate