Remote Access Connection Manager Errors

madmatt

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5 Apr 2002
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OS: Windows Server 2003 R2 Enterprise x64, Service Pack 2

Yesterday I decided to install the new Symantec Endpoint Protection 11.0 security suite on my server. Big mistake, but that's another story.

After dealing with issues throughout the day I decided to uninstall it, cleanup, and go back to Symantec Antivirus 10.2. However, now that it is uninstalled I am seeing errors in the Event Viewer every time the Remote Access Connection Manager attempts to start.

First Error
Source: RemoteAccess
Event ID: 20070
Error: Point to Point Protocol engine was unable to load the C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SymRasMan64.dll module. The specified module could not be found.

Second Error
Source: RemoteAccess
Event ID: 20151
Error: The Control Protocol EAP in the Point to Point Protocol module C:\WINDOWS\System32\rasppp.dll returned an error while initializing. The specified module could not be found.

Third Error
Source: Rasman
Event ID: 20063
Error: Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. The specified module could not be found.

Last Error
Source: Service Control Manager
Event ID: 7023
Error: The Remote Access Connection Manager service terminated with the following error: The specified module could not be found.

Here's what I have done:
  • Rebooted the server (found this suggested in a TechNet article geared towards Windows 2000 Server)
  • Looked through Component Services and found nothing
I have not called Symantec back yet. I figured I would ask here instead of wasting more time on the phone.

Any thoughts? Thanks.
 
Last edited by a moderator:

madmatt

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I figured it out. There were two registry keys in CurrentControlSet that linked to the service.

Code:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
"FriendlyName"="Smart Card or other certificate"
"Path"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"ConfigUiPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"IdentityPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"InteractiveUIPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"InvokeUsernameDialog"=dword:00000000
"InvokePasswordDialog"=dword:00000000
"MPPEEncryptionSupported"=dword:00000001
"ConfigCLSID"="{58AB2366-D597-11d1-B90E-00C04FC9B263}"
"StandaloneSupported"=dword:00000000
"NoRootRevocationCheck"=dword:00000001
"RolesSupported"=dword:00000003
"PerPolicyConfig"=dword:00000001

Code:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]
"FriendlyName"="Protected EAP (PEAP)"
"Path"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"ConfigUiPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"IdentityPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"InteractiveUIPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"InvokeUsernameDialog"=dword:00000000
"InvokePasswordDialog"=dword:00000000
"MPPEEncryptionSupported"=dword:00000001
"ConfigCLSID"="{58AB2366-D597-11d1-B90E-00C04FC9B263}"
"StandaloneSupported"=dword:00000001
"NoRootRevocationCheck"=dword:00000001
"RolesSupported"=dword:00000013
"PerPolicyConfig"=dword:00000001

Deleting the two fixed my issues.
 

American Zombie

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Not cleaning up on everything it installed is part of the reason I stopped using Symantec products.
 

kcnychief

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OK - three things.

1 - Good job on figuring this out and sharing the solution
2 - Why not test in a virtual environment first?
3 - I fixed a typo in your OP, you had "Remove Access Control Manager" - I fixed the word Remove to Remote.
 

madmatt

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1 - Thanks D
2 - Because I don't have a virtual environment running Exchange; I should
3 - Thanks D
 

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