Okay, I got mad and made time - what do you think of this?? I have made copies of their letter of rejection and also the e-mail to send along- is this too weak, too strong, or any suggestions would be welcomed.
Damnyank
My Home
Dear Sir, December 31, 2002
Enclosed please find a copy of the e-mail I received from
PartnerUS@symantec.com on Thursday Oct 17, 2002 stating I would receive my free NFR copy of NSW Professional 2003 within a few weeks!
Enclosed is also a copy of the undated letter I received on December 30, 2002, from Symantec stating that Symantec would be unable to fulfill my request, since the request was redirected without Symantec’s permission. Be that as it may, I feel insulted by your referral to a site to download a 15 day free trail of NAV 2003, NAV 2003 Pro or Norton Personal Firewall 2003.
I am a member of NTFS.org (formerly XP-erience.org) which as of this writing has 24,312 registered members and in excess of 218, 500 posts. Now that may seem like no big deal to you, however, Symantec could not spend enough advertising money to obtain all the kudos that has been bestowed upon the Symantec/Norton products by members of this forum. If you have any doubts just go to
www.NTFS.org and do a search for NSW 2003, NAV 2002/2003, What’s the best firewall, or any of about umpteen hundred questions about installing, reinstalling, problems with, etc any of Symantec/Norton programs. Our members for the most part tell it like it is and most of us rave about NAV and tell the truth about the rest of NWS - which by the way - you should heed! (Needs some refinement).
I think this whole thing about the NFR NSW 2003 Professional is unfortunate - both for us - who were hoping to get something for free and for you, who had the link “passed on” without your permission - we have both lost. Us - our “free software” - You - our trust!
I personally feel a much better offer from you would have been a years’ extension of Virus definitions subscriptions to your loyal followers - rather than just a 15 day trail of NAV 2003, NAV 2003 Pro or Norton Personal Firewall!
I (we) are eagerly awaiting your response.
Sincerely,
Bruce R. Youse
BTW - I would love the name of the CEO at Symanetc to address it to!
Your comments are welcomed and encouraged and I will take all into consideration! The bottom line I guess is for the best for the most of us!
Please respond!