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Outlook Express Attachments

H

holden304

Guest
#1
I am hopeful someone can please help. My customer has Windows XP Home and is using Outlook Express SP1 for email. He has been unable to open attachments. I suggested the unchecking of the now famous "Do not allow attachemnts to be saved or opened that could potentially be a virus" check box, which has solved this problem for every other customer who has struck it. However on this occasion the check box and option mentioned are faded and unable to be accessed. Can anyone please recall this situation with XP Home SP1 and what they did to fix it? Are there any settings details I need to provide to obtain help? Any assistance would be much appreciated as I have not met with the situation where that option was faded out before.
 
H

holden304

Guest
#3
Yes, the customers is running Norton Antivirus 2002, updated with latest updates. I am also running similar setup although XP Pro SP1 with NAV 2002. I have been unable to replicate the problem on my system. Thanks for reply.
 

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