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Help with BCcode: 18

mac1

OSNN Addict
#1
Hi all
Got a email form a friend which was trying to update his computer running Vista to SP2. What exactly does BCcode 18 relate to.
Since then he has done a rollback and now every time he tries to run his a/v vista crashes.

I have told him to check h/drive for errors and un-install his a/v then try to install sp2 then reinstall the a/v again.

Any help with the info he sent me:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional informaton about the problem:
BCcode: 18
BCP1: 835B3A40
BCP2: 848B7EF8
BCP3: 00000002
BCP4: FFFFFFFE
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini062009-02.dmp
C:\Users\John\Appdata\Local\Temp\WER-57455-0.sysdata.xml
C:\Users\John\Appdata\Local\Temp\WER-QZCC.temp.version.txt
 

mac1

OSNN Addict
#3
Thanks for the reply. I will let him know but seemingly he has loads of other errors so i think it might be best to do a reinstall of vista.

thanks again
 

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