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got a virus


The Donger Need Food!!!!
Political User
I got a virus and it was a pretty bad one...well Norton Antivirus picked it up and I went through all the steps to take care of it...I restarted my computer and re scanned my computer to check for the virus and it wasn't detected by NAV. Shoudl I worry or should I just wait and see what happens
you can also scan your pc with a special removal tool for the virus you had. symantec has a lot of those little proggies. but most likely the virus will be gone after a complete scan.


The Voices Talk to Me
you might want to make sure that you turned off your restore points and run the scan. I had a virus, thought I was clean till a week later it resurfaced, turned out it was from the restore point save.


Maveric169 brings up a very good point - however turning off your system restore will wipe out all the restore points.

Another way to handle this situation is to go to:
http://security.symantec.com/ssc/vc_about.asp?langid=ie&venid=sym&plfid=23&pkj=MMQNOOTGUSDJNRNJWDJ, and run the virus scan from there.

The following is how I explained this whol;e situation before and hopefully you'll be able to follow it and as a result be able to "save" Restore points if they are not infected!

You have Norton AntiVirus (NAV) installed. When you scan the computer, NAV does not detect anything. However, when you run a virus scan from the Symantec Security Check Web site http://security.symantec.com/ssc/vc_about.asp?langid=ie&venid=sym&plfid=23&pkj=MMQNOOTGUSDJNRNJWDJ, a virus is detected in one of the following folders:
For Windows Me:
For Windows XP:
System Volume Information

One of the new features of Windows Me and Windows XP is System Restore. This feature, which is enabled by default, is used by Windows to restore files on your computer in case they become damaged. Windows Me keeps the restore information in the _RESTORE folder. Windows XP stores this information in the System Volume Information folder. These folders are updated when the computer restarts.

If the computer was previously infected with a virus, then it is possible that the virus was backed up in the _RESTORE or System Volume Information folder. Files in the System Restore folder cannot infect the computer unless the computer is restored to an infected restore date. Because of this, NAV excludes the _RESTORE and System Volume Information folders from scanning by default.

NOTE: Even though the System Restore folders are excluded, your computer is still protected by Auto-Protect if for some reason the infected files are ever restored. If that should happen, Auto-Protect will automatically detect and repair the infected files.

The Symantec Security Check Web site virus scan does not exclude the System Restore folders. Because of this, the scan will detect any viruses in those folders. If that happens, then follow these steps to make sure that NAV is optimally configured and then scan again with NAV to make sure that no other files except files in the System Restore folder are infected.

1. Start NAV.
2. Run LiveUpdate and download the latest virus definitions.
3. Follow the steps in the document How to configure Norton AntiVirus to scan all files to make sure that the program is configured to scan all the files.
4. Run a full system scan.

If NAV does not detect anything, then you have the following options:

- Leave the computer as it is. The infected file or files will not infect the computer unless you restore the system to the date that includes the infected file or files. Even if you do restore the computer to the date that includes the infected file or files, then NAV Auto-Protect will detect and repair them during the restore process.
- Follow the steps in the document Cannot repair, quarantine, or delete a virus found in the _RESTORE or System volume information folder to disable System Restore, and restart the computer. This will purge the contents of the _RESTORE or System Volume Information folder.

NOTE: All Restore points will be lost when you disable System Restore.

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