Dell moves tech support

[sk8caliguy00]

Well at least they got some tech support out of India. I couldent understand 1 thing they said when I called them up.

http://www1.chinadaily.com.cn/en/doc/2003-12/02/content_286515.htm#

 

[LeeJend]

Yeah, the business supprt...

Tells you what they think of their home user customers.

 

[Sazar]

most home user problems are basic...

business is a little more complicated because routinely you are likely to have a techie talking to a tech support script kiddie...

that is no fun...

I have enough problems with my cell phone customer service

usually I just create a fuss till they give me a higher tier techie instead of the script techie...

I know they are looking after their bottom line... but ffs... customer frustration is not a good way to build brand loyalty...

 

[NetRyder]

Never found a reason to call tech support ever, so I wouldn't know

 

[SPeedY_B]

^What he said

 

[funky dredd]

I've had too for our servers. They have no idea what you are talking about and they fumble for an hour before they pass you off to someone who knows what you are talking about. By that time you a so flippin steamed that your blood pressure is rising!

 

[Sazar]

Originally posted by NetRyder
Never found a reason to call tech support ever, so I wouldn't know

meh.. you will... when you sign up for a phone service and find out the sods haven't activated half the stuff you asked them for and have decided to cancel your service even though it is not your fault that they f*cked up

$200 they wanted to charge me for calls that I should get free since it was part of my service... 2hrs on the phone later... all was hunky dory and I got $30 in free daytime calling credit.. the first tier of tech support always sucks...

 

[funky dredd]

Enyo, how can it be good for the economy? If nobody has a job then the economy will be weak. Please explain

 

[funky dredd]

Yep, really worrying!! I guess you have to take chances.

 

[funky dredd]

Sure! Come on over

 

[Dublex]

What's tech support? *realisation dawns* Oh, its what I supposedly do

To be honest, this action doesn't really suprise me, as it seems that many private section companies are outsourcing the tech support to other countries / areas of the country.

In some cases where the business is genericish or specialises this does not seem like a bad idea, e.g. say database specialists, but for PC maintenenace it sounds like a mistake especially as you could get the pass off mentioned above.

Sounds to me in this case its just a way of cutting costs and figuring that the user is not as important as the cost cutting.

 

[Grandmaster]

Old news

 

[Petros]

I'm impressed by those tech support people though. I have only managed to learn one language in my life, and they have accomplished at least one and a half.

 

[NetRyder]

I've managed to learn four.

 

[Grandmaster]

List them.

 

[Sazar]

he's still learning to count... he spent all his learning years getting languages...