Creative Support?

cpomd

OSNN Addict
Joined
6 Jan 2004
Messages
51
Following is a response to my request for support for 5.1 5300 Speakers
As the product has been launch in the market for quite sometime, I am sorry to inform you that the requested support is no longer available due to product hardware limitation/ End of Service Life EOSL product. Thus, we regret that we are unable to provide you the manual, accessories or any/updated software drivers.

Creative's End of Service Life (EOSL) Policy Frequently Asked Questions
LINK:Creative Worldwide Support

We would like to seek for your kind understanding and apologize for any inconvenience caused, any inconvenience caused is regretted.

If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.

Best Regards,
I find it disappointing that its their policy and also it appears to be a translation.
 

Johnny

.. Commodore ..
Political Access
Joined
12 Jan 2004
Messages
5,015
So they are still selling it, but not giving any support for it? Remind me not to buy that particular model ..
 

Xie

- geek -
Joined
29 Sep 2003
Messages
5,275
Q: How does Creative Labs qualify a product as reaching its End of Service Life?
A: A product will reach its end of service life at a minimum of 3 years from its initial shipping date. Products are deemed EOSL when we are no longer able to provide hardware or software support. This may be due to a lack of available replacement inventory or parts and also advancements in technology and operating systems.
So what's the problem? What company does support products forever? Also what "support" did you need for speakers that you couldn't get from the manual?
 

epk

OSNN Veteran Addict
Political Access
Joined
22 Oct 2006
Messages
1,240
Yea, creative support sucks. They barely even care about new products!
 

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Also Hi EP and people. I found this place again while looking through a oooollllllldddd backup. I have filled over 10TB and was looking at my collection of antiques. Any bids on the 500Mhz Win 95 fix?
Any of the SP crew still out there?
Xie wrote on Electronic Punk's profile.
Impressed you have kept this alive this long EP! So many sites have come and gone. :(

Just did some crude math and I apparently joined almost 18yrs ago, how is that possible???
hello peeps... is been some time since i last came here.
Electronic Punk wrote on Sazar's profile.
Rest in peace my friend, been trying to find you and finally did in the worst way imaginable.

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