BT now charging for line ceases

Geffy

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Mar 18, 2002
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I don't know how many of you are aware that if you have ADSL on your BT phone line and you then change *anything* about the account eg account holder name, phone number or address then the ADSL service is ceased and you will need to re-connect your ADSL service.

I became aware of this when I was providing ADSL to students in Scarborough, there was a couple of occasions when one student would leave and so would change the BT contract to another member of the house in which they were living. This would incur a re-connection charge for us to get BT to re-enable ADSL on the line again. This can also catch you out if you move house as a cease will be done on the line at your old house and you'll then have to re-connect your new house.

Well BT have now added another charge to this process, there is now a £39.66 (inc. VAT) charge for the cease. Add to this £50 charge to enable ADSL service on a phone line.

Admittedly a number of ISPs now do free setup, but they are still having to pay that £50 setup charge and its likely that they may be forced to pass the new cease charge on to customers.

I should note that this was announced in November of last year but it goes into effect from the 1st of May
 

LordOfLA

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Feb 2, 2004
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what about just all out cancelling the bt line once adsl service stops cos I switched to virgin media?
 

Evil Marge

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what about just all out cancelling the bt line once adsl service stops cos I switched to virgin media?
You mean the same Virgin Media who don't know their arse from their elbow? We rang to ask about a service upgrade as advertised on leaflets through the door and their own website, the guy on the other end of the phone said "whats a service upgrade? I've no idea what your on about" and put the phone down. They can stick it where the sun don't shine.
 

LordOfLA

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Feb 2, 2004
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you asked the wrong question. Should have asked to change to the VIP package :)

Virginmedia is very good as long as you don't get through to the indian call centre. I've dealt with far better india based call centres.
 

Evil Marge

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I didn't want the VIP package. I wanted the info the leaflets told us to ask for.
 

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