Any utilities out there to troubleshoot USB issues?

Punkrulz

Somewhat eXPerienced
Joined
Dec 24, 2001
Messages
790
We have this one machine that originally had a USB issue with a scanner. We had thought it to be a bad cable, because when we would use a different cable the scanner would function normally. Now I am being told that the scanner is no longer functioning again. I have yet to take a look at this issue, but is there anything out there that could be used as a good test utility to verify the functionality of USB?
 

kcnychief

█▄█ ▀█▄ █
Political User
Joined
Apr 8, 2005
Messages
16,948
Best bet is to have known good devices laying around, such as Mice or USB Flash Drives.

If the computer in question is problematic, you could remove all physical USB devices, and then remove all USB devices from the Device Manager. Reboot, let the software side of things re-install, and then re-seat your hardware.
 

bush dogg

OSNN Senior Addict
Political User
Joined
Jan 8, 2004
Messages
433
I use a thumb drive to see if a USB port is working or not (I’ve had good luck this way so far). Normally do this right after startup because the system can turn USB ports or devices off to save power.

If the scanner works for awhile right after the system is booted then stops working it could be a power issue.
You will need to reboot the system until the scanner is present then follow the steps below.

Navigate to and expand device manager, expand universal serial bus controllers and right click each USB root hub select properties, power tab until you find the one the scanner is connected to then click the power management tab and see if there is a check in the box at “allow the computer to turn this device off to save power” if there’s a check in that box uncheck it OK the screens then reboot and wait to see if this works.

Also if it’s a VIA based board then a few years back there was an issue with the VIA chipset and some USB devices (Microtek scanners) for an example you had to install the USB filter patch from VIA for it to work without any problems.
 

Members online

No members online now.

Latest profile posts

Perris Calderon wrote on Electronic Punk's profile.
Hey ep!

All good with me, applying for microsoft mvp right now, should have done this a while ago.

Notifications don't work, I only found your response by comming back to hunt up some threads, if you want, give me your email address so we can keep in touch easier, mine is perriscalderon at gmail
Perris Calderon wrote on Electronic Punk's profile.
Ep, glad to see you come back and tidy up...did want to ask a one day favor, I want to enhance my resume , was hoping you could make me administrator for a day, if so, take me right off since I won't be here to do anything, and don't know the slightest about the board, but it would be nice putting "served administrator osnn", if can do, THANKS

Been running around Quora lately, luv it there https://tinyurl.com/ycpxl
Electronic Punk wrote on Perris Calderon's profile.
All good still mate?
Hello, is there anybody in there? Just nod if you can hear me ...

Forum statistics

Threads
61,977
Messages
673,276
Members
89,050
Latest member
lennerttt