Programs are not working

Discussion in 'Windows Desktop Systems' started by GMeagle86, Apr 19, 2005.

  1. GMeagle86

    GMeagle86 OSNN Addict

    Messages:
    144
    I'm getting this very irritating error when I try to open several different programs.

    It says: "____ has encountered an error and needs to close"

    This error prevents me from using many programs they include:

    System Restore
    Internet Explorer
    Microsoft Outlook


    It doesn't give an explanation, but it still shows up even though I am logged in as a computer admin.

    Please help....Thanks.
     
  2. LeeJend

    LeeJend Moderator

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    Fort Worth, TX
    Before anything else run an UP TO DATE antivirus and spyware scan of the entire system.

    AVG antivirus is freeware.
    Spybot search and destory is freeware.

    Before using either tool turn OFF system restore. It is used as a hiding place for viruses and spyware.

    If the system is clean then you need to reinstall internet explorer and outlook. There is a thread on OSNN about reinstalling IE.

    Once the system is put back together then turn system restore back ON.

    If you still can't get IE and Outlook working after you run the spyware and virus scan download and run hijackthis. Then post the results here and someone will help you with a manual check of any malware on your system.

    If you can't get internet access through IE then install Mozilla to get online and post the highjackthis scan.

    If the malware sweep turns up clean and outlook and IE won't reinstall then you will need to do a repair install of windows.

    Good luck. Keep us posted.
     
  3. GMeagle86

    GMeagle86 OSNN Addict

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  4. Kush

    Kush High On Life!

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    norton antivirus sucks, use avg free
    free.grisoft.com
    and set it to scan all files instead of infectable files
    Test center->tests->Complete Test Settings->Scan All Files
    and then run a full scan
     
  5. GMeagle86

    GMeagle86 OSNN Addict

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    ok, ran a avg full scan, and it came up with nothing.
     
  6. jimi_81

    jimi_81 Moderator Political User

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    is there any error information? detailed info?
     
  7. might be an error inside windows itself maybe you'll need to repair it :s not sure though
     
  8. GMeagle86

    GMeagle86 OSNN Addict

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    Here are some pictures:
     

    Attached Files:

  9. American Zombie

    American Zombie Moderator Staff Member Political User

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    Take a look at this KB article.

    Also, may want to run sfc or extract mshtml.dll off the XP cd.

    You can run system file checker by going to start, run, then type in the box:

    sfc /scannow
     
  10. GMeagle86

    GMeagle86 OSNN Addict

    Messages:
    144
    I downloaded the fix in the KB article, but that wouldn't install. I could not get the system file checker to run, I would enter it in, and click enter, then I would see a DOS window pop-up and then disappear really fast.
     
  11. GMeagle86

    GMeagle86 OSNN Addict

    Messages:
    144
    any ideas on how to get MS Outlook 2003 working?
     
  12. bush dogg

    bush dogg OSNN Senior Addict Political User

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    Try this Kb and see if it helps.

    Kb 816506
     
  13. Lee

    Lee OSNN Proxy

    have you applied sp2?
     
  14. GMeagle86

    GMeagle86 OSNN Addict

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    yes, I have.
     
  15. Lee

    Lee OSNN Proxy

    O.K. reinstall outlook 2003.
     
  16. Mastershakes

    Mastershakes Moderator

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    Alot of the points that need to be covered have been documented quite well in this thread.

    One thing I noticed: ---- have all of these steps been executed in safe mode with System Restore off?

    The system file check - must be done with an XP CD in the drive, or with the SP2 I386 folder if you have copied it over to your root.
     
  17. GMeagle86

    GMeagle86 OSNN Addict

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    144
    Yes, System Restore has been turned off since it was first suggested that I do so.

    I'm about to install Outlook 2003 again....I'll report back soon.
     
  18. Kush

    Kush High On Life!

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    how long did the scan take? cuz once i did one and it only took like 10 seconds to do a complete scan but when i did it in safe mode it came up with tons of viruses
     
  19. GMeagle86

    GMeagle86 OSNN Addict

    Messages:
    144
    It took over 30 minutes.

    I can try to run it in safe mode.....

    Also, it isn't letting me re-install Outlook 2003, it keeps coming up with a very simmliar error.
     
  20. Mastershakes

    Mastershakes Moderator

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    Location:
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    What is the error you are getting?

    This is getting pretty interesting....

    did you get the sfc /scannow to run yet?