Technical Support - Training
We’re looking for a high-energy, motivated, self-starter who can take charge of customer support and training. Work in a small, high energy software company in Midtown Atlanta with a relaxed work environment, great benefits and the opportunity to learn a great deal about technology.
Job duties included:
•Provide online level 1 & 2 support to clients with some call back service
•Troubleshoot and resolve level 1 & 2 issues
•Maintain all online training material
•Conduct classes (occasionally)
•Maintain training material
•Help maintain test lab environment
•Test bug fixes
•Maintain client domain records
We require a motivated self starter who can multi-task with great communications skills and organizational skills.
Requirements
•Excellent communication skills
•Strong technical skills
•Ability to work in a fast-paced, multi-tasking, deadline-driven environment
•Strong organizational skills
•Understanding of the Internet and Internet technologies
•Customer service experience (preferred)