From Roxio dissussion board
> I've been having a problem installing the update patches, where the patch
> would tell me that it could not find a valid roxio product ( for the 502b
> update ) and that Roxio Easy Cd Creator was not installed ( the
> XP_UP_Platinum.exe).
>
> I was frustrated to no end.
>
> I decided to call support, and after waiting on hold for 30 Minutes, they
> gave me the information necessary which corrected the problem.
>
> 1. From the control panel, go to Add/Remove Programs and remove Easy CD
> Creator 5.0 Platinum. He said it may ask for the installation CD, however
> in my case it did not.
>
> 2. Bring up "My Computer" and go into the Program Files folder. Look for a
> folder named "Adaptec". If it exists, remove it. Then go into the Common
> Files folder ( Also under Program Files ) and delete the folder called
> "Adaptec Shared"
>
> 3. Start the registry Editor. ( Click Start Then Run Then type REGEDIT and
> click OK) Expand the HKEY_CURRENT_USER folder, then expand the "software"
> folder within it. Look for an Adaptec folder. If it exists, delete it. Now
> go to the HKEY_LOCAL_MACHINE folder and do the same thing. (Expand the
> SOFTWARE folder and look for an Adaptec folder, delete if it exists)
>
> 4. Insert the Installation CD and install the product. If it tells you that
> Direct CD does not support your burner, just tell it to install anyway.
> After installation, when it askes you to reboot click NO.
>
> 5. Run the ecdc_v502b_up.exe patch. At this point I was thinking to myself
> that it was not going to work. I was shocked when it actually ran DUH! It's
> so simple. Click the migrate button to apply it. If you've gotten to this
> point and the patch ran, then odds are everything will be OK, otherwise I
> don't know what to tell you.
>
> 6. Reboot the machine. According to the support guy, the machine should
> boot up fine. If you machine boots up ok, then proceed to step 7. If your
> machine seems to hang on the Windows XP bootup screen (The one with the
> moving green bar) then you will need to power down your machine, and reboot.
> Upon rebooting, you should get the maintenance menu. You want to boot into
> "Safe Mode", which is the first option in the list.
>
> 7. Run the XP_up_platinum.exe. Click the migrate tab to install. Then
> reboot your machine.
>
> 8. You computer should boot up without problems ( even if you had to apply
> #7 in safe mode).
>
> I hope this helps those of you with the same problem which has caused grey
> hairs to sprout on my head where I had previously pulled the old ones out
> over this issue.
>