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03bigMark03
Guest
I just sent this email to Zen Support. Just wondering if any of you have had a similar problem. Is this the right forum to post in.
Hello,
I'm having a lot of problems with your ADSL Home 500 Service.
I have tried many things to try and find out what the problem is but I
will explain what I have done so far.
I first reinstalled Windows XP Pro because I figured I was messing
around to much with the settings.
The modem I have got is called a Fujitsu FDX310 modem. Though it tends
to lose 'sync' with the ADSL service at my local exchange every so
often.
I thought I had fixed it last night by trying the line optimization
tool and now it finds the ADSL service on every reboot. I also managed to stay
connected for about 6 hours yesterday downloading 500MB files. Though
now it is just losing the connection after a minute or so (on a
reboot), as well as being on-line for about another 3 hours on Thursday night.
I'm sure it's not a modem issue because I stayed connected for at
least 6 hours yesterday night. I have also tested it downstairs with a
the same problem (main phone point in the house). I was wondering if
you could send out an engineer to test the local exchange or at least
do something as I cant seem to maintain the ADSL service.
I have also found out the hidden extras in the Fujitsu FDX310 control
panel so if you want me to change any settings it should be easy. Also
0,38 is dialed out to (required by the modem manual). T1.413 is
currently set as that's what multi mode detected.
I do get noise on other phones in the house because I haven't yet
bought micro filters for every point in the house (though I did get
one with the modem), I'm just using my old dial up cable which goes
into the phone socket without any adapters.
So any ideas on what I should try or is it a line fault?
--
Best regards,
::www.Mark-Buxton.co.uk:: mailto:webmaster@mark-buxton.co.uk