Windows Error Message & Shutdowns

Discussion in 'Windows Desktop Systems' started by Dick, Nov 5, 2002.

  1. Dick

    Dick Guest

    I need the help of the experts with this one.

    Using Windows XP Home on HP PC with Pentium 4, 80 GB hard drive & 512mb RAM.

    I have this persistent problem where Windows will throw up one of it's Error Reporting boxes telling me that Windows has to shut down & asking if I want to report this to MS. In the report dialogue, it gives the following message:

    "C:\Documents~1\Owner\Locals~1\temp\WER6.tmp.dir00\appcompat.txt"!

    With each subsequent shutdown, the WER6 assigns a sequentially greater number. i.e. WER6 becomes WER7, etc. Seems to occur most (but not limited to) when I'm using Opera browser &/or Adobe Premiere 6.0 video editing software.

    What the heck is causing this & how can I fix it so it goes away???? Your assistance will be very much appreciated.

    Best regards, Dick
     
  2. Hipster Doofus

    Hipster Doofus Good grief Charlie Brown

    Messages:
    5,920
    Location:
    Melbourne Australia
    Need a bit more info on what is going on. Go to my computer/properties/advanced/error reporting. Turn that off. Go back to startup & recovery/settings. Turn off auto restart. That hopefully will give you an error of what is going on when it crashes.
     
  3. ThesiS

    ThesiS Guest

    You might have a virus that is continually renaming itself. The directory look like one where a virus would be hiding. I would update my antivirus software and scan before i did anything.
     
  4. pacou

    pacou Guest

    send the error message please
    regards
     
  5. xsivforce

    xsivforce Prodigal Son Folding Team

    Messages:
    8,547
    Location:
    Texas, USA
    Just a shot here. This will recreate the pagefile. It may fix it. Do this if nothing else works.

    Right-click My Computer--> Properties--> Advanced tab.

    In the Performance section, click "Settings".
    In the Virtual Memory section, click "Change".
    For Paging file size for selected drive, click "No Paging File" and then click "Set".
    Click "Yes" after the following warning appears:
    If the paging file on volume X: has an initial size of less than xx megabytes, then the system may not be able to create a debugging information file if a STOP error occurs. Continue anyway? (X is the drive letter and xx is the amount of RAM installed on your computer minus 1 megabyte.)

    Click System Managed Size.

    Click OK four times, and then restart the computer when you are prompted.
     
  6. Dick

    Dick Guest

    Hi Guys,

    Thanks to all who replied, it's much appreciated. I'll try to reply to all - as I can.

    I followed advice of Hipster Doofus but still got the popup & shut down. No other messages shown other than the same "WER6" file thing reported in my first post.

    Also, ran updated AVG - no viruses reported. Ran AdAware which reported one suspicious file in a registry key. "Alexa (system) Software\Microsoft\Internet explorer\extensions\c95fe080-8f5i-1" whatever the hell that is. It was cleaned out by AA. Also cleared out all of the Temp files I coul in the Documents & Settings directory.

    Haven't tried recreating the file page yet. If the problem persists then I will.

    Thanks again all for your help.

    Best regards, Dick
     
  7. yoyo

    yoyo _________________

    Messages:
    1,557
    Did you check the eventviewer (control panel>administrative tools>event viewer>system) if you can find some information there? Look for errors, warnings and information about "save dump". In most cases you will find the error message there.
    Btw. Alexa comes with Internet Explorer by default.
     
  8. Dick

    Dick Guest

    Hipster Doofus, Pacou & YoYo,

    In the Event Viewer, I didn't find anything under the System tab, however there were error events reported in the Applications section. One said:

    "Faulting application Opera.exe vs 6.0, faulting module unknown, version 0.0.0.0, fault address 0x01375"

    The others were similar except as follows:

    "Premiere 6.0, faulting module premiereinfo.dll"

    "Opera 6.0, faulting module ntdll"

    Opera is my browser and Premiere is video editing software. Any suggestions regarding what to do now?

    Best regards, Dick
     
  9. pacou

    pacou Guest

    what os you use ?
     
  10. pacou

    pacou Guest

    oh excuse me, you can be use the repair of xp ( cd rom )
    before uninstall the two application and see if your system
    it's ok. have you use scandisk one day ?
    regards
     
  11. Dick

    Dick Guest

    Hi Pacou, Thanks for your reply.

    My O.S. is Win XP Home.

    If I understand correctly, you're saying I should perform a repair of XP using the XP CD. Then, if that doesn't work, to uninstall the two applications.

    Also, I should do a scandisk to try to fix the files.

    By the way, my Windows never crashes, only the appplications shut down when I get the event error reporting message.

    Best regards, Dick
     
  12. pacou

    pacou Guest

    use systran for this reply

    bonjour,

    Il te faut désinstaller les deux applications ensuite utilise ton cd rom xp pour faire une réparation, vérifie que ton système fonctionne correctement ensuite réinstalle tes applications.
    as tu déja éffectué scandisk ?
    salutations.
     
  13. Hipster Doofus

    Hipster Doofus Good grief Charlie Brown

    Messages:
    5,920
    Location:
    Melbourne Australia
    Try uninstalling those two programs. Remove one, reboot, etc. Then load them again. Load one, reboot.
     
  14. Dick

    Dick Guest

    Hi Hipster Doofus,

    At the moment, things are behaving. If the shutdowns return, I'll try to re-install as you suggested.

    Thanks for taking the time to help.

    Best regards, Dick
     
  15. Hipster Doofus

    Hipster Doofus Good grief Charlie Brown

    Messages:
    5,920
    Location:
    Melbourne Australia
    No problemo. Hope you get it sorted. :)