Ok, I don't know the full details yet, so this post may be a bit premature... Here is the problem described to me by a co-worker who wants me to fix her $h!t. She says all was well as of yesterday morning when she left for work, but when she got home Windows was locked up (not out of the ordinary for 98 -- my g/f's comp does this all the time if powersave options are enabled). She says she rebooted and when it came back up it asked her for user/pass. She never had a logon set up before as it is a single user pc. When she tried to cancel out of it, Windows said she needed to create a new user name and password, so she did. When she got logged on, all of her programs were gone. If my understanding is correct, everything but Windows itself is gone. She was not connected to the internet at all when all this went down so she wasn't hacked. Could this be a logon issue? If so, how would one go about retrieving the original logon info (especially since technically there was none)? She's supposed to call me when I get home tonight, but I'm feeling seriously Win98 retarded b/c I haven't used it in so long. Another issue is, most likely she has not gotten any Windows updates since she got the computer. I just found out about 2 weeks ago that she had never defragged her puter since she got it and had her take care of that. She said it took almost 9 hours to complete. So obviously, I'm dealing with someone who does not maintain their computer (and barely has a clue what she is doing with it). Any help, thoughts, suggestions, snide comments, etc are welcome and will be greatly appreciated....well, except for the snide comments Hopefully I can get this all worked out over the phone b/c she lives way too far away for me to make a housecall (about 30 miles highway and another 20 into the sticks), especially since there's nothing in it for me and even if she offered payment in sex, I wouldn't fv<k her with a stolen d!<k. The system is a Gateway 2000, Celeron 650(?)mhz, 128 meg ram, 20 gig hd w/ no partitions.