Why people who work at call centres are paid so much
Got this in an email
>Call centre jobs: people wonder why they're paid so much.............for
>just being on the phone. Take a look:
>
>*
>
>Tech Support: "I need you to right-click on the Open Desktop."
>Customer "Ok."
>Tech Support: "Did you get a pop-up menu?"
>Customer: "No."
>Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
>Customer "No."
>Tech Support:: "Ok, sir. Can you tell me what you have done up until
this
>point?"
>Customer: "Sure, you told me to write 'click' and I wrote 'click'."
>
>*
>
>Customer: "I received the software update you sent, but I am still
getting
>the same error message."
>Tech Support:: "Did you install the update?"
>Customer: "No. Oh, am I supposed to install it to get it to work?"
>
>*
>
>Customer:: "I'm having trouble installing Microsoft Word."
>Tech Support:: "Tell me what you've done."
>Customer: "I typed 'A:SETUP'."
>Tech Support:: "Ma'am, remove the disk and tell me what it says."
>Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
>Tech Support:: "Insert the MS Word setup disk."
>Customer:: "What?"
>Tech Support: "Did you buy MS word?"
>Customer: "No..."
>
>*
>
>Customer:: "Do I need a computer to use your software?"
>Tech Support:: ?!%#$
>
>*
>
>Tech Support:: "Ok, in the bottom left hand side of the screen, can you
see
>the 'OK' button displayed?"
>Customer: "Wow. How can you see my screen from there?"
>
>*
>
>Tech Support:: "What type of computer do you have?"
>Customer:: "A white one."
>
>*
>
>Tech Support:: "Type 'A:' at the prompt."
>Customer:: "How do you spell that?"
>
>*
>
>Tech Support: "Is your computer on a separate telephone line?"
>Customer: "No." (clicks the button to log on to our service)
>Tech Support:: "Well then we can't-"
>Customer:: "It says 'no dial tone'."
>Tech Support: "That's because you're on the line with me right now. You
>need to-"
>Customer:: "No, that's not it. It does this all the time. I just have
to
>try a few times, and it will let me through."
>Tech Support:: "No, ma'am. It's not even trying to dial right now
because
>you're on the phone with me."
>Customer: "It must be busy. I'll try again later."
>
>*
>
>Tech Support: "What's on your screen right now?"
>Customer: "A stuffed animal that my boyfriend got me at the grocery
store."
>
>*
>
>Tech Support:: "What operating system are you running?"
>Customer: "Pentium."
>
>*
>
>Customer: "My computer's telling me I performed an illegal abortion."
>
>*
>
>Customer: "I have Microsoft Exploder."
>
>*
>
>Customer: "How do I print my voicemail?"
>
>*
>
>Customer: "You've got to fix my computer. I urgently need to print a
>document, but the computer won't boot properly."
>Tech Support: "What does it say?"
>Customer: "Something about an error and non-system disk."
>Tech Support: "Look at your machine. Is there a floppy inside?"
>Customer: "No, but there's a sticker saying there's an Intel inside."
>
>*
>
>Tech Support: "Just call us back if there's a problem. We're open 24
>hours."
>Customer: "Is that Eastern time?"
>
>*
>
>Tech Support:: "What does the screen say now?"
>Customer: "It says, 'Hit ENTER when ready'."
>Tech Support:: "Well?"
>Customer: "How do I know when it's ready?"
>
>
Got this in an email
>Call centre jobs: people wonder why they're paid so much.............for
>just being on the phone. Take a look:
>
>*
>
>Tech Support: "I need you to right-click on the Open Desktop."
>Customer "Ok."
>Tech Support: "Did you get a pop-up menu?"
>Customer: "No."
>Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
>Customer "No."
>Tech Support:: "Ok, sir. Can you tell me what you have done up until
this
>point?"
>Customer: "Sure, you told me to write 'click' and I wrote 'click'."
>
>*
>
>Customer: "I received the software update you sent, but I am still
getting
>the same error message."
>Tech Support:: "Did you install the update?"
>Customer: "No. Oh, am I supposed to install it to get it to work?"
>
>*
>
>Customer:: "I'm having trouble installing Microsoft Word."
>Tech Support:: "Tell me what you've done."
>Customer: "I typed 'A:SETUP'."
>Tech Support:: "Ma'am, remove the disk and tell me what it says."
>Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
>Tech Support:: "Insert the MS Word setup disk."
>Customer:: "What?"
>Tech Support: "Did you buy MS word?"
>Customer: "No..."
>
>*
>
>Customer:: "Do I need a computer to use your software?"
>Tech Support:: ?!%#$
>
>*
>
>Tech Support:: "Ok, in the bottom left hand side of the screen, can you
see
>the 'OK' button displayed?"
>Customer: "Wow. How can you see my screen from there?"
>
>*
>
>Tech Support:: "What type of computer do you have?"
>Customer:: "A white one."
>
>*
>
>Tech Support:: "Type 'A:' at the prompt."
>Customer:: "How do you spell that?"
>
>*
>
>Tech Support: "Is your computer on a separate telephone line?"
>Customer: "No." (clicks the button to log on to our service)
>Tech Support:: "Well then we can't-"
>Customer:: "It says 'no dial tone'."
>Tech Support: "That's because you're on the line with me right now. You
>need to-"
>Customer:: "No, that's not it. It does this all the time. I just have
to
>try a few times, and it will let me through."
>Tech Support:: "No, ma'am. It's not even trying to dial right now
because
>you're on the phone with me."
>Customer: "It must be busy. I'll try again later."
>
>*
>
>Tech Support: "What's on your screen right now?"
>Customer: "A stuffed animal that my boyfriend got me at the grocery
store."
>
>*
>
>Tech Support:: "What operating system are you running?"
>Customer: "Pentium."
>
>*
>
>Customer: "My computer's telling me I performed an illegal abortion."
>
>*
>
>Customer: "I have Microsoft Exploder."
>
>*
>
>Customer: "How do I print my voicemail?"
>
>*
>
>Customer: "You've got to fix my computer. I urgently need to print a
>document, but the computer won't boot properly."
>Tech Support: "What does it say?"
>Customer: "Something about an error and non-system disk."
>Tech Support: "Look at your machine. Is there a floppy inside?"
>Customer: "No, but there's a sticker saying there's an Intel inside."
>
>*
>
>Tech Support: "Just call us back if there's a problem. We're open 24
>hours."
>Customer: "Is that Eastern time?"
>
>*
>
>Tech Support:: "What does the screen say now?"
>Customer: "It says, 'Hit ENTER when ready'."
>Tech Support:: "Well?"
>Customer: "How do I know when it's ready?"
>
>