Now i am not sure if anyone will have a solution for this, but I figured i would ask you guys cause you never know. At my job we do all the IT work for company X. Company X wants a log of what we do. And they would like reports for this to be able to be broken down via problem catagory and/or department that the problems come from etc. Does anyone know of a program that would be customizable to suit the needs here. This program can be free or cost $. Thanks in advance.