Sbc Dsl

Discussion in 'Windows Desktop Systems' started by xcspear, Jan 6, 2003.

  1. xcspear

    xcspear Guest

    I have a problem with the dsl i have, its the yahoo sbc dsl and a PPPoE connection. I also use a router (microsoft mn-100) to connect to the internet. Everything works but about every hour it disconnects for about 2 seconds and then connects again.
    Is there anyting i can do so that it dosnt disconnect, like doing settings with the idle time and stuff?
  2. zalood

    zalood OSNN Addict

  3. Jahya

    Jahya Guest

    I also have sbc dsl and i experienced the same problem when i was initially set up a couple years back. When I was initially set up, I had no problems connecting and when I was connected the the speed was awesome. BUT, at least once every couple of hours, the connection would drop and then after my set 30 sec delay, it would reconnect w/ no issues. I called tech support to find out what was going on, they referred me to ASI. ASI did some testing and found that there was a bridgetap on my line which was causing "inconsitancies" and referred me back to sbc to have this problem fixed. I went round and round with this for about a month trying to get one or the other to take resposibility and fix it, but sbc said it was ASI's fault and ASI said it was sbc's fault. I finally ended up at sbc corporate and they said it was in fact their problem and dispatched a repair team to fix the problem. About two days later I got a call saying the bridgetap had been removed and I never experienced any other problems w/ dropped connections (besides the occassional drop due to server problems and whatnot).

    As a sidenote, corporate also credited my account for 6 months worth of service to make up for all the time I wasted trying to have it fixed.