Router won't install

Discussion in 'General Hardware' started by cat826237, Feb 18, 2008.

  1. cat826237

    cat826237 OSNN Addict

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    Bought a new Belkin router. Had a Netgear that worked for couple of years, then seemed to overheat? and quit working. Can't get the new router to communicate with the cable modem. Support from Belkin say I have a firewall that won't allow contact, but I turned Zone Alarm off and made sure the windows firewall was off also. Any ideas? THANKS
     
  2. LordOfLA

    LordOfLA Godlike!

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    power cycle the cable modem after plugging in the new router. Works for my cable modem.
     
  3. Dark Atheist

    Dark Atheist Moderator Political User Folding Team

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    ye like lord says always make sure your modem is powered up before the router
     
  4. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Also make sure all the LEDs go off for your modem. Some have a battery that you will need to pull out in addition to pulling the AC power. Only then will it truly reset.

    You could also try spoofing the MAC address if that doesn't work, but a hard reset of your modem should negate needing to do that.
     
  5. cat826237

    cat826237 OSNN Addict

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    Looks like they will be sending me another router. Tried to set up on another computer and it still would not work, same message "unable to connect with the modem".
    After talking with the 3rd tech support person, he asked for my address and said they would send one to me. As best I could understand him, I don't think they want me to return the defective one. Can't imagine that!!!
     
  6. Erbmaster

    Erbmaster Moderator Folding Team

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    It's not cost efficient for them to take the old kit back. Woohoo, you have spares :laugh:
     
  7. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    eBay it :p
     
  8. cat826237

    cat826237 OSNN Addict

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    Nah, couldn't do that to anyone. I spent many agrivating minutes talking to 3 different people that couldn't understand me.(Hillbilly) And I dern sure couldn't understand them (Non-Hillbilly)! Spare parts it is.