Remote Assistance

Discussion in 'Windows Desktop Systems' started by syphon00, Oct 7, 2002.

  1. syphon00

    syphon00 Guest

    here's my setup
    I have Win2000 Pro running active directory and a domain
    The client machines are on XP
    I have an administrator user account that's member of Domain Admin and Domain Controller
    but when I tried to office Remote Assistance
    I get an error that says

    "Access to requested resource has been disabled by your administrator"

    what's the problem?

    thanks
     
  2. syphon00

    syphon00 Guest

    oh come'on u guys are suppose to know this stuff
     
  3. JJB6486

    JJB6486 Retired Mod Political User

    Messages:
    1,207
    Location:
    West Lafayette, IN, USA
    The account also has to be a member of the local machine's Administrator group, as well as the Domain Admin group

    JJB
     
  4. xerox

    xerox Guest

    You need to allow Remote Access to your computer.
    You find this setting in System Properties.

    You also need to open/forward port 3389 if you use a NAT device (router) or firewall
    on the server machine (the one you are connecting to).