Remote Assistance

Discussion in 'Windows Desktop Systems' started by Shooter1973, Oct 4, 2002.

  1. Shooter1973

    Shooter1973 Guest

    I've done all the Windows Updates, disabled the firewall, and I can't seem to assist someone else with their computer. I've made sure they've done the same also. Is there something I'm missing?
     
  2. brian0918

    brian0918 Guest

    hmm

    go to Start > Run...
    Services.msc

    In the Right window, Sort by Name, and for every service that starts with "Remote", right click, go to Properties, and set the Startup Type to Automatic. click OK, and restart your computer. make sure the other person does the same thing. I think the only one you really need to set to automatic is Remote Desktop Help Session Manager, but I'm not sure. There may be other services that don't start with Remote that you need enabled. Look through the list for candidates. Make sure you set the same services to automatic on the other person's system, too.
     
  3. Shooter1973

    Shooter1973 Guest

    How about Routing and Remote Access?
     
  4. brian0918

    brian0918 Guest

    go for it
     
  5. Shooter1973

    Shooter1973 Guest

    could there be any other problems excluding firewall? i just can't seem to get it to work...
     
  6. yoyo

    yoyo _________________

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