Ok, I tried Remote Assistance out for the first time tonight. It worked pretty well, (I'm on a cable connection and the person that I was helping/taking control of is 56k) and speed was ok, but I've read stuff about changing monitor resolution, color depth, etc. to make it faster? Changing resolution is to be done on the computer that is being taken control of, correct? The only thing that I don't like about doing that is that my friend's monitor is an lcd, so it might not look the best when changed. My question is though, is it worth the extra speed? If anyone has any other tips or suggestions, by all means, please share them. Thanks.