On a corporate network how when offering remote assistance do you guys get the Machine name or IP address quickly from the user. I have around 200 PC's on a network and when one rings with a problem i want to be able to offer remote assistance allowing them to see what i am doing. It takes an age to find the unique IP or Machine Name. PS. Because its in a commercial environment we do not allow the user the Run Prompt. I pondered the possibility of setting the desktop to be a web page that consisted of displaying the detail from IPCONFIG and other things local. Thanks in anticipation.