On occasions I get a program crash. Also a computer crash when closing a progam, including Outlook Express. On restarting I get "The system has recovered from a serious error". Making use of "Online Windows Crash Analysis" I have submitted two reports using "Passport", one over ten days ago, without any response from MS. These random crashes are becoming a real pain in the neck, especially as no advice is forthcoming. Has anyone experienced a similar problem, any solutions please?