Outlook crashes upon opening

Discussion in 'Windows Desktop Systems' started by muzikool, Jan 23, 2007.

  1. muzikool

    muzikool Act your wage. Political User

    I've got a friend whose Outlook crashes immediately after opening it. No error message or anything. Had her reboot but that didn't do the trick. There's a repair function on the CD, right? Other than that, I'm thinking about having her try a system restore -- any better ideas?
     
  2. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    I would suspect they may have an addin that is breaking Outlook.

    You may first want to try and open Outlook in Safe Mode. Start, Run "Outlook /safe" (no quotes)

    You can disable addins manually I believe, but can't recall off the top of my head where it is. A sample would be disabling PDF (if they have the writer obviously), which can be done like this -

    http://www.outlook-tips.net/archives/2004/20040902.htm
     
  3. rushm001

    rushm001 In the beginning...... Political User

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  4. muzikool

    muzikool Act your wage. Political User

    Thanks, Derek -- I'll give that a shot tomorrow.

    Rushy, I assume I'd need to be able to get into Outlook to change those settings. I suppose I could if I were to get it into Safe Mode, though.
     
  5. madmatt

    madmatt Bow Down to the King Political User

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    Ryan, anything in the Event Viewer? I've had to deal with issues with Outlook crashing because of ntdll.dll. Let me know.