Outlook crashes upon opening

Discussion in 'Windows Desktop Systems' started by muzikool, Jan 23, 2007.

  1. muzikool

    muzikool Act your wage. Political User

    I've got a friend whose Outlook crashes immediately after opening it. No error message or anything. Had her reboot but that didn't do the trick. There's a repair function on the CD, right? Other than that, I'm thinking about having her try a system restore -- any better ideas?
  2. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

    I would suspect they may have an addin that is breaking Outlook.

    You may first want to try and open Outlook in Safe Mode. Start, Run "Outlook /safe" (no quotes)

    You can disable addins manually I believe, but can't recall off the top of my head where it is. A sample would be disabling PDF (if they have the writer obviously), which can be done like this -

  3. rushm001

    rushm001 In the beginning...... Political User

    Norfolk, UK
  4. muzikool

    muzikool Act your wage. Political User

    Thanks, Derek -- I'll give that a shot tomorrow.

    Rushy, I assume I'd need to be able to get into Outlook to change those settings. I suppose I could if I were to get it into Safe Mode, though.
  5. madmatt

    madmatt Bow Down to the King Political User

    New York
    Ryan, anything in the Event Viewer? I've had to deal with issues with Outlook crashing because of ntdll.dll. Let me know.