Norton Antivirus 2002 problem

Discussion in 'Windows Desktop Systems' started by Deckard, Sep 28, 2002.

  1. Deckard

    Deckard Guest

    Hi,

    Since yesterday everything was working fine. But as I booted my PC today, it loaded the desktop and rebooted again. And it kept rebooting.

    I booted in Safe Mode and uncheck the option to reboot on System Errors. And booted again.

    When it booted I got a blue screen and a long message within it. The most important part said :

    Technical Information :

    ***STOP: 0x000000C4 (0x00001003, 0xF347BF50, 0x83586FE0, 0x81F5C008)

    *** NAVAP.SYS - Address F347BF50 base at F3455000, Datestamp 3c7d309d

    So, I found out that NAVAP.SYS is the Norton AutoProtect system file. I booted again into Safe Mode and deactivated Norton AutoProtect.

    Now the system works fine again without any complications.

    Did anyone have a similar problem ? How did you solve it ?

    Thanks
     
  2. stuy_b

    stuy_b Guest

    Check on Nortons Knowledge base, and for any updates for NAV.
     
  3. jak deth

    jak deth Guest

    I had a similar problem, also with NAV 2002. I realized when i updated the redirector it caused a slew of problems. I uninstalled it, reinstalled it, did the updates but this time did not update the redirector. All has been working fine for 5 months now, i still update the virus databases but never check off the redirector update.

    See if this fixes your problem providing the blue screen wasn't a fatal one that destroyed the XP install and was just a mini-dump.

    Good luck.
     
  4. Deckard

    Deckard Guest

    Thanks for the info. But how do I configure the NAV2002 in a way that it doesn't update the redirector ?

    Deckard
     
  5. Spider

    Spider Guest

    Hey guys!
    I had the same problem with Norton Internet Security 2002 (which includes NAV 2002). I updated all the components and the rebooting stopped. Haven't had a problem since then :) BTW, turn off "automatic restart". this way u can read the error message and figure out wots wrong instead of rebooting in safe mode and reading the logs
     
  6. Deckard

    Deckard Guest

    Hey spider,

    thanks for the update. I've already turned the autostart off. Did you use the LiveUpdate to update the components ? I've tried that too. It says that all the components are up-to-date.

    I don't know how to solve this. The system is working without AutoProtect activated, though.
     
  7. Spider

    Spider Guest

    Hey Deckard!
    I use the autoprotect feature, and i think u must be too. This is what i think from my limited exposure of this software, even if u say no to autoprotect, at some level, it still scans ur files and checks for virii. even if u shut the softwae off, and check ur processes, u might still see NAV running
    yes, i use AutoUpdate.