see above ^^^^
Thought though he might wanna remove the cd writer from hardware, remove all burning software, good clean out and they allow p&p find it, check if it needs a M$ update then configure it by right clicking the cd rom drive in my computer.
I had a similar problem before, years back when I had a dodgey skuzzi controller card. I actually sent it back to the manufacturer and found out the cd writer had errors, they fixed it for me. The card and the cd writer, (Phillips).
If still under guarantee take it back to where it was purchased from, let them give him a replacement. They will even test it I hope.
Might also need a firmware upgrade, thinks he should goto the website of the makers and look for some clues there too.
Good luck with it, btw tell us what make n model it is also.