Need Help Removing SurfSideKick3

Discussion in 'Windows Desktop Systems' started by thesniper60, May 15, 2006.

  1. thesniper60

    thesniper60 OSNN One Post Wonder

    Messages:
    9
    I've tried a few adware removal programs but I cant seem to get rid of Surfsidekick 3, any help would be much appreciated.

    Logfile of HijackThis v1.99.1
    Scan saved at 2:42:49 AM, on 5/15/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    F:\WINDOWS\System32\smss.exe
    F:\WINDOWS\system32\winlogon.exe
    F:\WINDOWS\system32\services.exe
    F:\WINDOWS\system32\lsass.exe
    F:\WINDOWS\system32\svchost.exe
    F:\WINDOWS\System32\svchost.exe
    F:\WINDOWS\system32\spoolsv.exe
    F:\WINDOWS\explorer.exe
    F:\Program Files\Mozilla Firefox\firefox.exe
    F:\Documents and Settings\Frank\Desktop\hijackthis\HijackThis.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - F:\Program Files\SurfSideKick 3\SskBho.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [SurfSideKick 3] F:\Program Files\SurfSideKick 3\Ssk.exe
    O4 - HKCU\..\Run: [SurfSideKick 3] F:\Program Files\SurfSideKick 3\Ssk.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
    O10 - Broken Internet access because of LSP provider 'f:\program files\newdotnet\newdotnet6_38.dll' missing
    O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.2.0.84.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15021/CTPID.cab
    O20 - AppInit_DLLs: repairs303169587.dll
     
  2. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

    Messages:
    16,948
    Location:
    Massachusetts
    First you want to start by turning off System Restore http://support.microsoft.com/?id=264887

    Then, have HJT fix the following entries:

    R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - F:\Program Files\SurfSideKick 3\SskBho.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [SurfSideKick 3] F:\Program Files\SurfSideKick 3\Ssk.exe
    O4 - HKCU\..\Run: [SurfSideKick 3] F:\Program Files\SurfSideKick 3\Ssk.exe
    O10 - Broken Internet access because of LSP provider 'f:\program files\newdotnet\newdotnet6_38.dll' missing
    O20 - AppInit_DLLs: repairs303169587.dll

    Have you also verified it is removed from ADD/REMOVE Programs in the Control Panel (SurfSidekick3)?
     
  3. thesniper60

    thesniper60 OSNN One Post Wonder

    Messages:
    9
    OK so I ran HJT and removed the selected entrys and uninstalled it from the control panel


    Logfile of HijackThis v1.99.1
    Scan saved at 10:06:48 AM, on 5/15/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    F:\WINDOWS\System32\smss.exe
    F:\WINDOWS\system32\winlogon.exe
    F:\WINDOWS\system32\services.exe
    F:\WINDOWS\system32\lsass.exe
    F:\WINDOWS\system32\svchost.exe
    F:\WINDOWS\System32\svchost.exe
    F:\WINDOWS\system32\spoolsv.exe
    F:\WINDOWS\Explorer.EXE
    F:\Documents and Settings\Frank\Desktop\hijackthis\HijackThis.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
    O10 - Broken Internet access because of LSP provider 'f:\program files\newdotnet\newdotnet6_38.dll' missing
    O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.2.0.84.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15021/CTPID.cab

    I got an error when ran HJT: An unexpected error has occurred at procedure: modBackup_Makebakup(sItem=020 - AppInit: repairs303169587.dll)
    Error #5 - Invalid Procedure call or argument
     
  4. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

    Messages:
    16,948
    Location:
    Massachusetts
    Have HJT remove the following:

    O10 - Broken Internet access because of LSP provider 'f:\program files\newdotnet\newdotnet6_38.dll' missing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - (no file)

    Then, post a new log ;)
     
  5. thesniper60

    thesniper60 OSNN One Post Wonder

    Messages:
    9
    I removed the entries with HJT and ran a-squared and adware se

    Logfile of HijackThis v1.99.1
    Scan saved at 10:34:04 AM, on 5/15/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    F:\WINDOWS\System32\smss.exe
    F:\WINDOWS\system32\winlogon.exe
    F:\WINDOWS\system32\services.exe
    F:\WINDOWS\system32\lsass.exe
    F:\WINDOWS\system32\svchost.exe
    F:\WINDOWS\System32\svchost.exe
    F:\WINDOWS\system32\spoolsv.exe
    F:\WINDOWS\Explorer.EXE
    F:\Documents and Settings\Frank\Desktop\hijackthis\HijackThis.exe

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
    O10 - Broken Internet access because of LSP provider 'f:\program files\newdotnet\newdotnet6_38.dll' missing
    O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.2.0.84.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15021/CTPID.cab

    It wont get rid of O10 - Broken Internet access because of LSP provider 'f:\program files\newdotnet\newdotnet6_38.dll' missing
     
  6. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

    Messages:
    16,948
    Location:
    Massachusetts
    Try going to ADD/REMOVE Programs and looking for NewDotNet or similar entries.

    If confused, post a screenshot of your ADD/REMOVE list, be sure to scroll so we get the whole list, perhaps posting more than one screenshot.

    Could also run lspfix:

    http://www.cexx.org/lspfix.htm
     
    thesniper60 likes this.
  7. thesniper60

    thesniper60 OSNN One Post Wonder

    Messages:
    9
    ok ran lspfix. Where can I upload the screenshots?
     
  8. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

    Messages:
    16,948
    Location:
    Massachusetts
    You can add them as attachments here, or host them at a photo hosting service such as www.imageshack.us
     
  9. thesniper60

    thesniper60 OSNN One Post Wonder

    Messages:
    9
    Thanks here are the screenshots
     

    Attached Files:

  10. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

    Messages:
    16,948
    Location:
    Massachusetts
    Not sure what RegSupreme and KeePass are, are you using those?

    Other than that, looks clean. Except I must demand since I am helping you so much, you have to switch to team 35216 for F@H :p
     
  11. thesniper60

    thesniper60 OSNN One Post Wonder

    Messages:
    9
    RegSupreme is a advanced registry cleaner and KeePass in a encrypted password storage vault. I never had a team for F@H so I will. Thanks for all the help!!!!!
     
    Last edited: May 15, 2006
  12. zandyrei

    zandyrei TinySoft

    Messages:
    113
    Location:
    PH
    i encountered taht and i deal it with adaware.. and xoftspy.. realy works.. if nly i have an immunization of virus and spyware ill give it here..