microsoft CD replacement

Discussion in 'Windows Desktop Systems' started by IDLE, Jan 13, 2006.

  1. IDLE

    IDLE OSNN Senior Addict

    Messages:
    375
    i just htought i would share my story. but i have a legit copy of Xp pro from a long time ago. had some OS problems so i went to reload my OS and i found a large crack from the center of the cd. i called M$ and told them my situation and they are sending me a brand new disk with all the updates as well as a new serial number. all i have to pay is $29 for shipping and processing of the CD...but it will be here in about 4 days.

    thought that was kinda neat. just thought i would share this.

    i found the number to reach them here

    http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

    they just asked me what the part number of my CD is. never asked me for my serial number.
     
  2. NetRyder

    NetRyder Tech Junkie Folding Team

    Messages:
    13,256
    Location:
    New York City
    I would have expected them to send you a replacement CD, but a new product key too? That's interesting. :)
     
  3. muzikool

    muzikool Act your wage. Political User

    I guess they would deactivate the old product key. Otherwise you'd have two.
     
  4. IDLE

    IDLE OSNN Senior Addict

    Messages:
    375
    they didnt state that my old key would be deactivated. but i doubt the key will work with the cd they are sending me. i have tried other legit copies of xp and the key that i have wouldnt work. although i think the cd's i used were OEM's. but who knows.

    i just wish it would get here. stupid holiday today. one more day of waiting.
     
  5. muzikool

    muzikool Act your wage. Political User

    A product key isn't tied to an installation disk. You could copy a friend's install disk as long as you had your own product key to use.
     
  6. Admiral Michael

    Admiral Michael Michaelsoft Systems CEO Folding Team

    Yes but isn't an OEM key and OEM cd different from a retail cd?
     
  7. madmatt

    madmatt Bow Down to the King Political User

    Messages:
    13,312
    Location:
    New York
    Yes and yes.
     
  8. muzikool

    muzikool Act your wage. Political User

    and... yes. :p
     
  9. SuperModelRobot

    SuperModelRobot OSNN Addict

    Messages:
    66
    Ok OK, what if you have a Pre Made PC that came with no "restore cd" and you messed your computer up. Its has a product key on the back, can you spend the $29 and get a XP cd?
     
  10. muzikool

    muzikool Act your wage. Political User

    All that matters is the product key. Without it, the install disk would be worthless. Just copy a friend's disk and use your product key. The only reason this wouldn't work is if the disk (or key) is OEM.
     
  11. ming

    ming OSNN Advanced

    Messages:
    4,252
    Location:
    UK
    Man, I might have to try that too.... I emailed them two weeks ago asking if they would replace my XP CD with one that has SP2. They replied saying they don't do CD replacements and that I should go to their Windows Update site and download SP2. :s
     
  12. muzikool

    muzikool Act your wage. Political User

    You can easily slipstream sp2 into an XP install disk.
     
  13. SuperModelRobot

    SuperModelRobot OSNN Addict

    Messages:
    66
    whats slipstream? and how do i know if my key will work with any xp cd?
     
  14. American Zombie

    American Zombie Moderator Staff Member Political User

    Messages:
    2,934
    Location:
    Seattle
    Slipstreaming will allow you to take your XP CD that does not have SP2 on it and make another CD that does have SP2 which means less updates after install.

    Do a search on slipstream SP2 and you will find lots of articles to read with different methods of slipstreaming.

    An easy way to slipsteam is by using Nlite.
     
  15. ming

    ming OSNN Advanced

    Messages:
    4,252
    Location:
    UK
    I've got one... Just wanted an original CD with the MS hologram and logo on it, that's all. :p
     
  16. madmatt

    madmatt Bow Down to the King Political User

    Messages:
    13,312
    Location:
    New York
    If you buy an OEM PC, you have to call the manufacturer to get a restore disc. They will also charge you a fee (Dell is around $20.00).

    As for slipstreaming, I don't think you can slipstream OEM discs, I might be wrong.
     
  17. Steevo

    Steevo Spammer representing. Political User Folding Team

    Messages:
    2,566
    You can, but you must use a OEM liceanse. I keep a copy of Home and Pro on my system at home that I try to keep up to date to burn for new builds as I only buy OEM's.
     
  18. muzikool

    muzikool Act your wage. Political User

    As AZ said, NLite is a great program for slipstreaming. It's really easy to use.
     
  19. IDLE

    IDLE OSNN Senior Addict

    Messages:
    375
    go to the link i used and call the support number. all they ask from you is your part number on the disk starts with an 'X' i think then they get your info. thats it. pretty simple.
     
  20. Lee

    Lee OSNN Proxy


    Mine split in July 2004.

    It cost me £16.82 for a new one.

    I paid for xp pro upgrade sp2, they sent me sp1 saying that their customers could'nt use sp2.

    The department is in Hounslow London.

    0870-6010100

    Thats for UK customers if they're interested.

    They asked me for the cd, which i sent and like you they sent me a new disk with a new serial and scrapped my old serial.

    Disk is like a copper stained colour with not for retail or OEM distribution.

    I did however have a slipstreamed copy already, just wanted a legit original incase I wanted to sell it in the future.