Linksys routers not compatible with Vista?

Discussion in 'Windows Desktop Systems' started by buzzstpoint, May 8, 2007.

  1. buzzstpoint

    buzzstpoint Computervitals.com Political User

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    My sis couldn't connect to the internet at her boyfriends place.
    Roadrunner internet Cable modem --> Linksys router --> Computer.

    Suddenly they had no internet connection.
    She calls Roadrunner, and they say your connection to the modem is fine, Call E-machines.
    She calls E-machines tech support and they tell her nothing is wrong with the computer and direct her to Linksys.

    Linksys trouble shoots and tells her that with her model of router, is not compatible with Vista.

    Has anyone heard of such a thing?

    Comon, my d-link router is years old, and infact D-link 2 years ago put it on the "End of Life" list.. I have vista and no issues.


    Edit: I should also add, This e-Machine running Vista has been on the internet with this router for a few weeks before..
    He told her its and intermittent issue and they know about it.
    Perhaps I missed it, but I never heard of a router not being compatible with an OS. Network is network, right? I mean Windows, Linux, Unix. Network data is network data.
     
  2. NetRyder

    NetRyder Tech Junkie Folding Team

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    That sounds highly unlikely. :) Even though I'm inclined to believe that's not cause of the issue, what model is the router anyway? I'm typing this on a Vista box connected to a Linksys WRT54G.

    Could you also elaborate on what exactly is happening? Does the machine not get an IP address at all, or does it get an IP but can't connect to any site/service? Is the machine connected to the router via an ethernet cable or wirelessly? If you connect some other machine to the router, does it work properly?
     
  3. Dusty

    Dusty Master Lurker

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    Linksys routers with Speedboost have issues with Vista.
    If that is the router, then intermittent issues with vista will be with you until Linksys comes up with a solution.
    I'd get a Linksys without speedboost and have no problems
     
  4. buzzstpoint

    buzzstpoint Computervitals.com Political User

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    Not sure of the model, but she told me it's about a year and a half old.
    She got into the router and can get an IP, Release the DHCP and Renew it.
    But no internet. You can unplug the cable and connected right to the cable modem and within 15 seconds you'll have internet.
    This was all the trouble shooting she has down with Linksys, and they told her this was a problem with Vista and few select routers.
     
  5. NetRyder

    NetRyder Tech Junkie Folding Team

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    Well, Linksys claims their routers with SpeedBooster are already Vista-compatible:
    http://www.linksys.com/servlet/Satellite?c=L_Content_C1&childpagename=US%2FLayout&cid=1169671146109&pagename=Linksys%2FCommon%2FVisitorWrapper#Compatible

    buzzstpoint, can you find out the model number of the router and see if it's on that list?
     
  6. omg its nlm

    omg its nlm lvl 17 Hax Folding Team

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    Nic Card? Vista prelaoded on PC?
     
  7. ZeroHour

    ZeroHour ho3 ho3 ho3

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    It is compatible unless you use one of there wireless dongles. If you are wireless-ly linked to your router then driver issues apply to the wireless dongle for vista. If you are cat5 based you can rest assured that vista will be compatible.
     
  8. madmatt

    madmatt Bow Down to the King Political User

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  9. buzzstpoint

    buzzstpoint Computervitals.com Political User

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    As soon as she goes back over there she'll get me the model number.

    Preloaded Vista on an Emachine they bought about a month ago.

    Yes, they have this connected with the cat5 cable.

    It just seems odd that it was working fine, then one day no internet connection. As said before, after all the trouble shooting, plugging the Ethernet cable directly into the modem you have internet.


    Not really trying to find whats wrong with the modem, just trying to get some good information on her router being compatible with vista.
     
  10. American Zombie

    American Zombie Moderator Staff Member Political User

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    Just about all cable companies only allow one MAC address assigned to the modem. If you plug into a router after having a straight connection you would need to reboot (powercycle) the modem so it will release the current MAC and assign the router MAC. You would need to do the same when going from router to a connection without it.
     
  11. j79zlr

    j79zlr Glaanies script monkey Political User

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    Why would a router have to be compatible with an OS? It just routes traffic, it shouldn't care whats requesting it. Me confused? No wonder everyone I know who has bought a PC with Vista preloaded has requested an XP CD.
     
  12. j79zlr

    j79zlr Glaanies script monkey Political User

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    Comcast used to do this, but hasn't, atleast by me, for about 5 years now.
     
  13. American Zombie

    American Zombie Moderator Staff Member Political User

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    Comcast and others still do it. Reason is if they allow you more than one MAC then you pull more than one IP address and that is only allowed if you pay extra for the home network package.

    Picture is from modem log about a minute ago and you can see the max allowed is 1.
     

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  14. LeeJend

    LeeJend Moderator

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    Sounds exacty like a nuisance I've had for years with Linksys and SWBELL/ATT/SBC/name of the week.

    If I re-establish a connection to the ISP (WAN IP) with my computer already on my PC can not find the DHCP server. I have to reboot the PC after the modem and router are up and connected. In the last year I have started having the problem show up even when everything is up and running. Sometimes hitting the router reset button will allow me to connect to the DHCP server.

    Step 1 - hit the reset button (I put an extender on mine ot make this easier.)
    If no joy try step 2
    Step 2 - reboot the PC with the modem and router already on.
    If no joy try step 3
    Step 3 - shut down PC, modem and router. Turn on modem and router, wait 90 seconds then turn on the PC. I only resort to this if the IP address has gone away.

    I should probably dig the netgear or dlink router out of the closet and try one of them but the linksys has been with me for 8 years. (Modem is brand new, hub is newer and 4 different NIC cards have made their way through my main PC).

    Hopre it helps.
     
  15. kcnychief

    kcnychief █▄█ ▀█▄ █ Political User Folding Team

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    Might also be worthwhile to verify you have the latest firmware on the router. Just incase any rogue settings got set, I would also recommend resetting it to factory defaults and then applying the firmware, just to be safe.
     
  16. madmatt

    madmatt Bow Down to the King Political User

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    The router and/or its firmware needs to support certain features to qualify for the Vista "Certified For"/"Works With" programs.
     
  17. j79zlr

    j79zlr Glaanies script monkey Political User

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    Thats my point though. What "features" would a router have to support to be compatible. All it does is route traffic. Or is this the, for lack of a better term, roaming network profile thingy with Vista.
     
  18. NetRyder

    NetRyder Tech Junkie Folding Team

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    I don't see any reason why any router should be "incompatible" with Vista either, as I mentioned in my earlier post.
    My guess is that routers get the "certified" sticker if they support features like UPnP which makes media sharing etc. easier to configure/use.
     
  19. madmatt

    madmatt Bow Down to the King Political User

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    Both of you are right. The program is designed to show that the hardware meets certain requirements and supports new networking features that Vista supports.