Hi all, I've got my hands on an Artec Ultima 2000 (USB) scanner. Problem is, I can't seem to install it... I've got the original CD it came with, and I've also downloaded the XP 'drivers' from the web. The download is actually an .exe and doesn't seem to provide the right .sys and .inf files to install the scanner. The sites (http://www.artec-us.com/Driver2.htm and also http://188.8.131.52/pages/usb_scanner_drivers.htm) recommend that you run the .exe, then restart when prompted & plug the scanner in when the PC's up and running again. If I do this, the new hardware wizard pops up and still asks me for driver files such as A1236.sys If I point to this file (eg. in the Win2000 directory on the CD) the installation continues, but fails at the end. I get the following error message from the wizard: ************* Cannot Install this Hardware There was a problem installing this Hardware: USB Device An error occurred during the installation of the device The class installer has denied the request to install or upgrade this device. ************* In the device manager, under Imaging devices, there is an entry for USB Device - with a yellow exclamation mark. The properties of this device show that no drivers have been installed. This is starting to drive me mad!! Somebody please help!! Is it likely or possible that the problem is being caused by damaged hardware (it's 2nd hand)? or is it just the drivers & XP causing the problem? Other USB devices work fine on my system (eg. SiPix StyleCam digital camera, & my flatmate's Visioneer 4400 USB scanner) thanks in advance!!