Gateway XP redirection of help requests

Discussion in 'Windows Desktop Systems' started by Bananaball, Dec 24, 2001.

  1. Bananaball

    Bananaball Guest

    The Gateway OEM version of Windows XP has a redirection of an inquiry to the Microsoft website that sends you to the Gateway built in help screen.
    I need to find a wayto disable this link or at least work around it once in a while.
     
  2. Lonman

    Lonman Bleh!

    Messages:
    2,642
    I'm not sure what you mean. Does this happen using the Windows Update shortcut, or is this happening when you're using the help and support center?
     
  3. Bananaball

    Bananaball Guest

    For example if I try to go to https://webresponse.microsoft.com then I get the following message :

    Opening Microsoft Online Assisted Support in Windows XP Help and Support Center.

    Then I get their Gateway Helpspot which tells me the page I'm looking for is unavailable!
     
  4. Lonman

    Lonman Bleh!

    Messages:
    2,642
    I'd suggest this workaround, navigate to the website you want to get to, in IE not help and support center, and add it in your favorites list. Sounds like Gateway's mucked around with the basic help and support center in XP somewhat and created some dead links. I clicked on the link you provided and it came up as a dead link for me.

    If you want to edit the help and support Center to give you a viable link, then you'll need to find out where they made the change and fix it. I don't have a clue where that might be.