Firewall and ISP - Can Anyone Believe this?

Discussion in 'Windows Desktop Systems' started by Mainframeguy, Sep 18, 2002.

  1. Mainframeguy

    Mainframeguy Debiant by way of Ubuntu Folding Team

    Messages:
    3,763
    Location:
    London, UK
    I am in the UK and have had problems with my Broadband service provider. They are NOT the cheapest and I chose them for reliability - boy did I get that one wrong (averaging weekly outages).

    Anyway, to cap it off their latest "suggestion" is that my insistence on using the XP Firewall was causing problems with Broadband access. Not only are they insistent I turn it off, they refuse to recommend any alternative! Now I reckon any alternative that's worth having will be more restrictive....

    So where do I go from here?

    I'd quite like to assemble some facts for putting a case to them since they try to tie you into an annual contract and the only solution I can see is to change ISP....

    I'll be interested to see what you guys have to say on this one.
     
  2. pothitos

    pothitos Guest

    whose the isp?
     
  3. Iceman

    Iceman Moderator

    Messages:
    2,695
    so turn off the XP firewall and use some free one like Sygate or zonealarm. case solved

    :cool:
     
  4. jfrayzier

    jfrayzier Guest

    I have Cox here in the U.S. They insist that you not use any firewall at all. They also insist that you enable NetBIOS over TCP/IP.

    I don't comply with either policy... but they have them.
     
  5. Mainframeguy

    Mainframeguy Debiant by way of Ubuntu Folding Team

    Messages:
    3,763
    Location:
    London, UK
    OK I shall be trying later...

    I will try something other than XP later.... I will post here to advise how it pans out. I was just surprised, the Broadband provider is BT, that's like the Ma Belle of the UK!

    Anyway I wanted to post this because I am totally confused as to what is meant by "posting with links is a *****" - have I done something wrong? I sure did not mean to! Thankyou for the input to date - I think this is a valid issue deserving a thread - but it's up to the moderator in the end...

    :rolleyes:
     
  6. Iceman

    Iceman Moderator

    Messages:
    2,695
    no you did nothing wrong as far as I can tell, that person has some issues....

    :cool:
     
  7. fedele

    fedele Guest

    what is a "run an active IDS if you need too.. ".....????
     
  8. Mainframeguy

    Mainframeguy Debiant by way of Ubuntu Folding Team

    Messages:
    3,763
    Location:
    London, UK
    Intrusion Detection System

    is what it is.... If you look at Nulls thread his first post refers to an IDS and gives you a LINK to a whole lot of information about them at SNORT.... so rather than firewalling it is telling you what is happening and leaving action up to you (I guess!)
     
  9. dustyputer

    dustyputer Guest

    I know that for some troubleshooting they will ask you to disable any Firewalls and Anti Virus in order to see if one of them is the cause of your problems.

    I work as a Helpdesk Tech and we ask that to our customers. We also have a test that we can do to see if there's any attenuation or lost of synch on the line. Our work is not appreciated but we work under pressure and we have to follow some rules. One of the rules is to have Firewalls and Anti Virus disabled first and then we can proceed in finding the problem.

    Slow connection could come from your ISP, they may have a problem or it's on your side. We ask for any newly install software or hardware, we ask for the wiring to be verified by the customer(phone cable or Cat 5), we also have some procedure to do about a slow connection.

    Mainly, a Firewall or Anti Virus could have an effect on your speed and that's why it's recommended to disabled them.

    Good luck!