Punkrulz
Somewhat eXPerienced
- Joined
- 24 Dec 2001
- Messages
- 790
Lately I've been getting very aggravated with an issue that's been occurring with a select few POP3 accounts. For some reason when users go to check their account, Outlook reports that it's checking say, 1 of 21 emails. But that's it. It just stays there doing nothing, doesn't progress at all.
I had believed this to be caused by the Symantec Email Scanner that was checking the email from Symantec Antivirus (which is deployed from the server). I uninstalled the application on the computer hoping that would resolve the issue, but nothing! On some accounts, you're able to temporarily resolve the issue by logging into their webmail, and deleting the email you think is the one sticking the email. Typically it isn't even an email that has an attachment, it's just regular text!
I'm trying to find out what exactly the cause of this is so that I can fix it once and for all. This is becoming extremely troublesome, and it's keeping people from being unable to perform their duties because they're hung up on email.
Any ideas on what I can do?
I had believed this to be caused by the Symantec Email Scanner that was checking the email from Symantec Antivirus (which is deployed from the server). I uninstalled the application on the computer hoping that would resolve the issue, but nothing! On some accounts, you're able to temporarily resolve the issue by logging into their webmail, and deleting the email you think is the one sticking the email. Typically it isn't even an email that has an attachment, it's just regular text!
I'm trying to find out what exactly the cause of this is so that I can fix it once and for all. This is becoming extremely troublesome, and it's keeping people from being unable to perform their duties because they're hung up on email.
Any ideas on what I can do?