Creative Support?

Discussion in 'Green Room' started by cpomd, Sep 18, 2010.

  1. cpomd

    cpomd OSNN Addict

    Messages:
    51
    Following is a response to my request for support for 5.1 5300 Speakers
    As the product has been launch in the market for quite sometime, I am sorry to inform you that the requested support is no longer available due to product hardware limitation/ End of Service Life EOSL product. Thus, we regret that we are unable to provide you the manual, accessories or any/updated software drivers.

    Creative's End of Service Life (EOSL) Policy Frequently Asked Questions
    LINK:Creative Worldwide Support

    We would like to seek for your kind understanding and apologize for any inconvenience caused, any inconvenience caused is regretted.

    If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.

    Best Regards,
    I find it disappointing that its their policy and also it appears to be a translation.
     
  2. Johnny

    Johnny .. Commodore .. Political User

    Messages:
    5,015
    Location:
    Happy Valley
    So they are still selling it, but not giving any support for it? Remind me not to buy that particular model ..
     
  3. Xie

    Xie - geek - Subscribed User Folding Team

    Messages:
    5,275
    Location:
    NY, USA
    So what's the problem? What company does support products forever? Also what "support" did you need for speakers that you couldn't get from the manual?
     
  4. epk

    epk Moderator Political User Folding Team

    Messages:
    1,241
    Location:
    Buenos Aires
    Yea, creative support sucks. They barely even care about new products!