N
npfanz
Guest
I am hoping that someone here is very knowledgeable regarding cable modems because my local provider sure isn't.
Ever since I had the cable modem installed, 6 months ago, I have had nothing but problems. The occasional outage that lasts a few days is somewhat acceptable, and I can deal with the fact that the service is slower than 56k during peak hours. What I can't stomach is that whenever I am using the internet (browsing, downloading, gaming), the modem cycles itself every 10 minutes or so. I have to use getright to resume any large downloads, I can't play any games online because I disconnect so frequently, and the biggest problem is that my physics professor creates long homework assignments that require you to be connected to a server - so when the modem resets itself I get to start the assignment over.
The cable modem provider CAN'T help me. As the subject indicates, my cable modem is free. Every time I have a problem I call and the technician asks "have you power cycled your modem?" That hasn't worked for 6 months, and it isn't going to start. Their solution is to just give me another month's credit. I haven't paid a penny for this modem (even installation was free because they were a day late). I would much prefer actually paying the 45$/month for a functioning internet service, but there is no other high speed provider in my area.
This is a plea to someone who knows something about cable modems and can shed some light on my problem. Do they have too many users connected? Did they use poor wiring? (although the building itself is brand new) I don't know what is wrong, but I had a cable modem last year five blocks from my current location and had no problems. I have friends on the same street that have similar problems, but not to the extent I do. Could my modem be defective?
I would be so grateful to anyone who could help me understand whats going wrong. If this seems like a problem that is likely never going to be fixed, then I will probably try to find a decent dial up provider (any suggestions? nation wide or I'm in southern illinois). Would any of the cable modem hacks floating around actually help? (I kind of doubt it). I'm desperate here....
Ever since I had the cable modem installed, 6 months ago, I have had nothing but problems. The occasional outage that lasts a few days is somewhat acceptable, and I can deal with the fact that the service is slower than 56k during peak hours. What I can't stomach is that whenever I am using the internet (browsing, downloading, gaming), the modem cycles itself every 10 minutes or so. I have to use getright to resume any large downloads, I can't play any games online because I disconnect so frequently, and the biggest problem is that my physics professor creates long homework assignments that require you to be connected to a server - so when the modem resets itself I get to start the assignment over.
The cable modem provider CAN'T help me. As the subject indicates, my cable modem is free. Every time I have a problem I call and the technician asks "have you power cycled your modem?" That hasn't worked for 6 months, and it isn't going to start. Their solution is to just give me another month's credit. I haven't paid a penny for this modem (even installation was free because they were a day late). I would much prefer actually paying the 45$/month for a functioning internet service, but there is no other high speed provider in my area.
This is a plea to someone who knows something about cable modems and can shed some light on my problem. Do they have too many users connected? Did they use poor wiring? (although the building itself is brand new) I don't know what is wrong, but I had a cable modem last year five blocks from my current location and had no problems. I have friends on the same street that have similar problems, but not to the extent I do. Could my modem be defective?
I would be so grateful to anyone who could help me understand whats going wrong. If this seems like a problem that is likely never going to be fixed, then I will probably try to find a decent dial up provider (any suggestions? nation wide or I'm in southern illinois). Would any of the cable modem hacks floating around actually help? (I kind of doubt it). I'm desperate here....