Windows Explorer crashing repeatedly

[drulia20]

Hey gang,

every time I open my documents and have thumbnails, it crashes explorer.. here is the error report:


<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="558080" CHECKSUM="0x7B6E5DDA" BIN_FILE_VERSION="5.1.2600.1106" BIN_PRODUCT_VERSION="5.1.2600.1106" PRODUCT_VERSION="5.1.2600.1106" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.1106 (xpsp1.020828-1920)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9315E" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.1106" UPTO_BIN_PRODUCT_VERSION="5.1.2600.1106" LINK_DATE="08/29/2002 10:40:40" UPTO_LINK_DATE="08/29/2002 10:40:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="250368" CHECKSUM="0x29850525" BIN_FILE_VERSION="5.1.2600.1106" BIN_PRODUCT_VERSION="5.1.2600.1106" PRODUCT_VERSION="5.1.2600.1106" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.1106 (xpsp1.020828-1920)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4285C" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.1106" UPTO_BIN_PRODUCT_VERSION="5.1.2600.1106" LINK_DATE="08/29/2002 10:40:39" UPTO_LINK_DATE="08/29/2002 10:40:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="930304" CHECKSUM="0xCBCCF8A9" BIN_FILE_VERSION="5.1.2600.1106" BIN_PRODUCT_VERSION="5.1.2600.1106" PRODUCT_VERSION="5.1.2600.1106" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.1106 (xpsp1.020828-1920)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE7ED3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.1106" UPTO_BIN_PRODUCT_VERSION="5.1.2600.1106" LINK_DATE="08/29/2002 10:40:40" UPTO_LINK_DATE="08/29/2002 10:40:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="654336" CHECKSUM="0xC568C00F" BIN_FILE_VERSION="5.1.2600.1217" BIN_PRODUCT_VERSION="5.1.2600.1217" PRODUCT_VERSION="5.1.2600.1217" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.1217 (xpsp2.030429-2131)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA5841" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.1217" UPTO_BIN_PRODUCT_VERSION="5.1.2600.1217" LINK_DATE="05/01/2003 23:56:10" UPTO_LINK_DATE="05/01/2003 23:56:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1172992" CHECKSUM="0x59FABDBE" BIN_FILE_VERSION="5.1.2600.1263" BIN_PRODUCT_VERSION="5.1.2600.1263" PRODUCT_VERSION="5.1.2600.1263" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.1263 (xpsp2.030819-2129)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1248AC" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.1263" UPTO_BIN_PRODUCT_VERSION="5.1.2600.1263" LINK_DATE="08/25/2003 18:53:42" UPTO_LINK_DATE="08/25/2003 18:53:42" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="569344" CHECKSUM="0x276CFFB1" BIN_FILE_VERSION="3.50.5016.0" BIN_PRODUCT_VERSION="3.50.5016.0" PRODUCT_VERSION="3.50.5016.0" FILE_DESCRIPTION="Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems" FILE_VERSION="3.50.5016.0" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-1999." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x999AF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.50.5016.0" UPTO_BIN_PRODUCT_VERSION="3.50.5016.0" LINK_DATE="08/29/2002 10:40:34" UPTO_LINK_DATE="08/29/2002 10:40:34" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8240640" CHECKSUM="0x1D64017A" BIN_FILE_VERSION="6.0.2800.1233" BIN_PRODUCT_VERSION="6.0.2800.1233" PRODUCT_VERSION="6.00.2800.1233" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2800.1233 (xpsp2.030604-1804)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7E4A55" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2800.1233" UPTO_BIN_PRODUCT_VERSION="6.0.2800.1233" LINK_DATE="06/11/2003 20:43:47" UPTO_LINK_DATE="06/11/2003 20:43:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="560128" CHECKSUM="0xA1CBF84" BIN_FILE_VERSION="5.1.2600.1255" BIN_PRODUCT_VERSION="5.1.2600.1255" PRODUCT_VERSION="5.1.2600.1255" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.1255 (xpsp2.030804-1745)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8AFFF" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.1255" UPTO_BIN_PRODUCT_VERSION="5.1.2600.1255" LINK_DATE="09/25/2003 16:49:01" UPTO_LINK_DATE="09/25/2003 16:49:01" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="WININET.DLL" SIZE="588288" CHECKSUM="0xAA5A2F83" BIN_FILE_VERSION="6.0.2800.1400" BIN_PRODUCT_VERSION="6.0.2800.1400" PRODUCT_VERSION="6.00.2800.1400" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2800.1400" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9844A" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2800.1400" UPTO_BIN_PRODUCT_VERSION="6.0.2800.1400" LINK_DATE="01/22/2004 00:16:19" UPTO_LINK_DATE="01/22/2004 00:16:19" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="libavcodec.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="libavcodec.dll" SIZE="211760" CHECKSUM="0x8238248F" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x10000" LINK_DATE="04/19/2002 06:51:06" UPTO_LINK_DATE="04/19/2002 06:51:06" />
</EXE>
</DATABASE>

 

[MargaritaIce]

It looks like your running XP w/ SP1 ?? Can you try reinstalling SP1 ? It might be a memory issue, whether it is system RAM or a video card, Id start looking there first.

 

[Xie]

Sounds like maybe explorer got corrupted somehow ... try doing "sfc /scannow" from the command line. It'll compare all your system files to see if any are damaged and if indeed explorer is corrupted fix it 🙂

 

[MargaritaIce]

Oooh I'll have to keep that one myself, that sounds pretty handy, does it have correction capability, or is it simply a file checker ??

 

[Xie]

It'll go thru checking files and if it finds something it prompts for your XP cd. You can get the rest of the options by doing "sfc /help".

 

[drulia20]

I attempted both of those suggestions.

Unfortunately, neither of them work. I did manage to get my default options back to "list" rather than "thumbnails." At least now, I'll only crash if i view thumbnails on purpose 🙂

Any other ideas?

 

[leedogg]

My guess is you went and installed codecs galore and now you have a corrupted codec that crashes when explorer generates thumbnails. try disabling thumbnails. Just install codecs you need. try hotfix Q329692

 

[Welshie]

I know this one's a bit old now, but I had this problem and it came top of Google, so I thought I'd post the solution I found.

The problem seemed to be caused by the ffdshow video codec I had installed.
All I did was change the preference for MJPEG decoding from "Libavcodec" to "Disabled" and this fixed the problem.

Hope this helps anyone else suffering this dilemma.

 

[celticfan11]

I know this one's a bit old now, but I had this problem and it came top of Google, so I thought I'd post the solution I found.

The problem seemed to be caused by the ffdshow video codec I had installed.
All I did was change the preference for MJPEG decoding from "Libavcodec" to "Disabled" and this fixed the problem.

Hope this helps anyone else suffering this dilemma.

i had a similar problem but the codec came from the klite codec pack and it was the mp3 codec. I would open the folder and boom explorer crashed. Narrowing it down to 1 codec proved time consuming. But all better now.