Windows 2000 and installing a new video card

[Punkrulz]

Alrighty,

Having problem using Windows 2000 and installing a new video card on a customers computer. They have a Dell Optiplex GX150 computer, and have just purchased a Visiontek Xtasy Radeon 2950. The computer previously had onboard video. I install the card, go into the BIOS and disable the onboard video. Then it proceeds to try and go into Windows. What happens though is that it gets to the white Windows 2000 screen that has the loading bar at the bottom. The bar fills with blue, but the screen just stays at the Windows screen the whole time, it's not actually getting into Windows.

One of my friends here at work suggested that it may be a DirectX issue, so I removed the video card, got into windows, and upgraded DirectX. Tried installing the video card again, and have not had any luck. Has anyone else had this same type of problem? Any ideas what it can be? If you have any ideas let me know as quick as you can, under a time constraint.

Thanks!

 

[Hipster Doofus]

Did you uninstall the drivers from the device manager before changing the bios?

 

[Punkrulz]

Nope

 

[LeeJend]

When installing a new video card at the very least you need to uninstall the old video drivers using device manager. It is recommended you use a driver cleaner utility also(nasty file remover, driver cleaner, etc.). Video driver resist being removed and windows recovery functions make it even harder.

The windows boot is locking up when it starts loading the wrong device drivers for the new card. If you can't get in to uninstall the old drivers you have 2 options:

Boot in safe mode and remove the drivers.
or
Remove the new card, turn the old video back on, boot up and uninstall in windows.