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win32k.sys stop errors. helppp!!

P

private-mark

Guest
#1
STOP: 0x0000008E (0xC0000005, 0xBF8413C0, 0xF2C507DB, 0x00000000)

win32k.sys - Address BF8413C0 base at BF800000, Datestamp 3b7de698

i've been getting this error randomly since i've installed a new 128mb ddr memory. my computer is running fine before that.

Any lights? Thanks!

x mark x
 
R

rettahc

Guest
#2
STOP: 0x0000008E (0xC0000005, 0xBF8413C0, 0xF2C507DB, 0x00000000)

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compability issues
the second number says that it may be a bad stick of memory

0xC0000005: STATUS_ACCESS_VIOLATION
A memory access violation occurred
for more info look here:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/ddtools/bccodes_59k7.asp

or here
http://www.aumha.org/kbestop.htm
 
P

private-mark

Guest
#4
thanks rettahc and waddy. i also think that it is memory related. bacause before i installed my 128mb stick, my windows is running fine for about 4 months.

waddy: i've tested it with docmem and both the quick test and the burn-in test turned out to be a "PASS". but the funny thing is when i remove that 128mb stick, my system seems to work fine - no stop errors.

by the way, this occurs when im playing gta3 and nba live 2003. and one time, when closing msn messenger.

rettahc: the KERNEL_MODE_EXCEPTION_NOT_HAND didnt appear in the BSOD. it only states the "STOP: 0x0000008E (0xC0000005, 0xBF8413C0, 0xF2C507DB, 0x00000000)" and the "win32k.sys - Address BF8413C0 base at BF800000, Datestamp 3b7de698 " are all 0x0000008E KERNEL_MODE_EXCEPTION_NOT_HAND?

thanks again :cool:
stay cool.
 

Akash

OSNN Senior Addict
#5
sounds like you have another stick in there too,
try the new one on its own, in place of the original

see what happenes

are the sticks the same speed?
 
P

private-mark

Guest
#6
yes akash, they're the same speed. i tried switching dimm slots and so far, everythings working good. i think that the problem is with my mobo.. one of the dimm slots is defective or something. can i do something about it?

hey thanks dude! :cool:
 

Akash

OSNN Senior Addict
#7
only thing is to try one more stick in the defective slot, and if it still is the same, new board :(

if its ddr, it wont be that old im guessing... might still be under warranty?

gotta hate when that happens, initially i dont think anyone will have 6pci cards, or 3-4 ddr sticks... how do u know for sure every slot, cable, chip works... before its too late (out of warranty)

ah well, c'est la vie
 
P

private-mark

Guest
#8
yeah i think it is still under warranty. do they replace the board? or just repair, etc.?

hate that too man, i just wish that they'll replace the board.

thanks!
stay cool :cool:
 

Akash

OSNN Senior Addict
#9
depends on the company

when that happens to me, i always write a strong letter with the board, basically on one hand giving them a sob story on how i need the board to finish of my finals (exams) or something

and on the other hand, requesting a board sent straight away which would eliminate the possibility of the board being sent to taiwan and getting it repaired :p

99% though, they will send a new one of the same make/model, or a similar one if they no longer stock the other one
 

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