Well first off make sure you have all the info that the TSR might need. What exactly is the problem, When did it start to happen, What software / hardware has been installed, System Specs, OS and any other info that might be relavent.
Also remember TSR's can not read your mind and they can not magically fix something when all someone gives them is "It just broke, I didnt do anything I swear..." Believe me it's so rare that something breaks when nothing is done to it... be honest it will resolve the issue faster.
hmmmm, homework. Wish I had some homework to do... I think I'd like to learn a little more about wireless and wireless security... I should buy a book or something... and get a better sig, and an avatar would be nice.