Vista does not "see" DVD drives.

[Heeter]

Hey all,

I have a friends Vista Business workstation here with me.

I am trying to figure out why the 2 DVD drives are not listed under "Computer".

I checked the device mangler, they are both listed there, but with an exclamation mark beside each.

After a few hours of searching, I found the firmware update, but alas, I cannot install it onto the DVD drives from vista.

Next step I tried was a boot from vista DVD, and a system repair. That didn't work.

Next step, I ripped out the dvd drives and went and bought two more from Samsung (The originals were Optiarc)

Vista is doing the exact same thing to the new ones.

At some point, these drives must of worked, because I installed Office2007 cd's when I first got him this machine.

I am at a complete loss as to what to do, other than a reformat and reinstall. I am trying to avoid that all together.

Heeter

 

[Dark Atheist]

http://support.microsoft.com/kb/929461/en-us

might work

 

[zapoqx]

Kind of funny how I see this topic I decide I want to join in.

Interestingly enough Carpo, your support thing doesn't work for this laptop that I've been trying to help fix.

For some reason, the laptop has lost the drive completly though in the BIOS. Though from what I've been told, it sometimes shows up there, but not show up in Vista itself. I figure "If it doesn't show in the BIOS, of course its not gonna show in Vista." So if no one minds me joining in on the topic, mind also helping out in that aspect?

 

[Heeter]

Hey Carpo,

Thanks dude, That worked.


Heeter

 

[Dark Atheist]

Kind of funny how I see this topic I decide I want to join in.

Interestingly enough Carpo, your support thing doesn't work for this laptop that I've been trying to help fix.

For some reason, the laptop has lost the drive completly though in the BIOS. Though from what I've been told, it sometimes shows up there, but not show up in Vista itself. I figure "If it doesn't show in the BIOS, of course its not gonna show in Vista." So if no one minds me joining in on the topic, mind also helping out in that aspect?

could be bad drive or bad connection/port on the motherboard

 

[zapoqx]

Well its a Gateway... I can assume its under warrenty still because it was bought during x-mas apparently so I don't wanna mess with opening it up do to warrenty.