Virus - Please Help Me!!

#1
I've somehow caught a virus that when I think I've got rid of it, I reboot my computer and it's back! I've been using both ad-aware and norton, and they catch things and delete them, but when I reboot they're back! Please help!

I am including a HijackThis report below:

Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\WinSys.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\MSI\Live Update 3\LMonitor.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE
C:\Program Files\Netropa\Multimedia Keyboard\TrayMon.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Netropa\Onscreen Display\OSD.exe
C:\WINDOWS\sysldr32.exe
C:\Program Files\MSI\3D!Turbo Experience\3D!Turbo.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Program Files\Messenger\msmsgs.exe
C:\DOCUME~1\Alex\LOCALS~1\Temp\Rar$EX08.375\HijackThis.exe
C:\WINDOWS\system32\svchost.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myoffers.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [WinSys] C:\WINDOWS\system32\WinSys.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVCLOCK] rundll32 nvclock.dll,fnNvclock
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [LiveMonitor] C:\Program Files\MSI\Live Update 3\LMonitor.exe
O4 - HKLM\..\Run: [\\SHARP1\EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE /P40 "\\SHARP1\EPSON Stylus Photo RX620 Series" /O6 "USB001" /M "Stylus Photo RX620"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SystemLoader] C:\WINDOWS\sysldr32.exe
O4 - HKLM\..\Run: [HostSrv] C:\WINDOWS\sachostx.exe
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\system32\cmd32.exe internat.dll,LoadKeyboardProfile
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - Global Startup: 3D!Turbo Experience.lnk = C:\Program Files\MSI\3D!Turbo Experience\3D!Turbo.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZB
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/DownloadAccess/ie/bridge-c283.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei-2/SmileyCentralFWBInitialSetup1.0.0.8-2.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-24.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/0237e284cab7776f3816/netzip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105185113304
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: browsela - C:\WINDOWS\system32\browsela.dll
O20 - Winlogon Notify: msupdate - C:\WINDOWS\SYSTEM32\msupdate32.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTSvcCDA.EXE
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Access Remote PC Service 4.1 (RpcSvr4x) - www.access-remote-pc.com - C:\Program Files\Access Remote PC 4.1\rpcsetup.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 

kcnychief

█▄█ ▀█▄ █
Political User
#2

kcnychief

█▄█ ▀█▄ █
Political User
#4
Re: Please Help Me!!

it's tough, can you post a MSCONFIG screenshot? Hijack this is good, but it's very long. From what you describe there is more than likely something in there, and the list will be shorter. To post a screen shot, open MSCONFIG, do an ALT + Print Screen Key to grab the active window. Paste that into MS Paint, then upload.
 

lancer

There is no answer!
Political User
#5
Re: Please Help Me!!

i looked through it but cant see anything, do you know the name of the virus?
 

kcnychief

█▄█ ▀█▄ █
Political User
#7
Re: Please Help Me!!

I only skimmed briefly, but try this initially.

Uncheck EVERYTHING except

gcasServ (ms anti-spyware)
ccApp
acctMgr (both AV related)

don't worry about services for now.

Reboot, run a scan with MS Antispyware and Norton.
 

Mastershakes

OSNN Veteran Addict
#8
Re: Please Help Me!!

Now to solve the problem.

O4 - HKLM\..\Run: [SystemLoader] C:\WINDOWS\sysldr32.exe

Troj/Agobot-A is a backdoor Trojan which runs in the background as a system process and allows unauthorised remote access to the computer.
Troj/Agobot-A copies itself to the Windows system folder as SYSLDR32.EXE and adds entries to the registry at
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
and
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
to run itself on system restart.


Enter safe mode, turn off system restore, and delete the file. Then enter your registry to the above locations, and remove the entries so the sl-ut can't come back.

oh, and this is no good.

Delete winsys.exe

winsys.exe is a part of a surveillance software from bc-technologies. It is used to monitor and store a record of all user activities. This process should be removed to ensure your personal privacy.


oh, and this too.

O4 - HKLM\..\Run: [HostSrv] C:\WINDOWS\sachostx.exe
sachostx - sachostx.exe - Process Information
Process File: sachostx or sachostx.exe
Process Name: W32.Looksky.A/D Worm

Description:
sachostx.exe is a process which is registered as the W32.Looksky.A/D Worm. This virus is distributed via the Internet through e-mail and comes in the form of an e-mail message, in the hopes that you open it’s hostile attachment. The worm has it’s own SMTP engine which means it gathers E-mails from your local computer and re-distributes itself. In worst cases this worm can allow attackers to access your computer, stealing passwords and personal data. It is a registered security risk and should be removed immediately.


and get rid of SpySherrif.

O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe

How to Remove

Scrap this too - O8 - Extra context menu item: &Search - http:// bar.mywebsearch.com/menusearch.html?p=ZBB]

Also slated for deletion are the following bogus services performing your everyday lame drive by install.

O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Do...ridge-c283.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache...p1.0.0.8-2.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) -
not entirely sure on this one, but likely useless to you.

O20 - Winlogon Notify: browsela - C:\WINDOWS\system32\browsela.dll
O20 - Winlogon Notify: msupdate - C:\WINDOWS\SYSTEM32\msupdate32.dll
Both are unneeded as far as I can tell.
 
Last edited:

kcnychief

█▄█ ▀█▄ █
Political User
#15
Microsoft Antispyware combined with any reputable virus scanner has not failed me in cleaning any machine. I didn't mistake malware and trojans with viruses, I was being thorough.
 
#16
Please help! OK, so I had a similar virus too on windows xp. I tried to look up the virus online because i kept getting the dns404 screen. The program that keeps appearing is called "spyware strike". When I tried researching "spyware strike" on the net, nothing showed up, so I'm guessing it's really new. I thought it was similar to spyaxe in that it says that windows update has discovered viruses and adware and u have to pay to download this program to remove it. However, everytime I deleted it, it kept reappearing and I think it actually downloaded viruses/malware onto my computer so that's why I figure it was the same as spyaxe. So I followed that remedy on http://www.microsoft.com/downloads/d...displaylang=en which is also posted on other forums. The only problem is, the malware did not go away and actually came back with a vengence. The computer freezes almost as soon as it loads and on the occasion that is doesn't freeze, when I try to click on a file or program or even the start menu it freezes so I'm unable to do anything. I can't retrieve any data to post on the forum on the virus because I can't seem to get that far on the computer without it freezing. I'm not really sure how the virus got on the computer because it's my parents computer. If you could please help me to remove it, I would really appreciate it, thank you so much in advanced!
 

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