Trojan.Cryzip is a Trojan horse that creates password-protected ZIP files on the compromised computer. It then issues a ransom demand to recover any affected files.
Also Known As: Trojan.Win32.Cryzip.a [Kaspersky], TROJ_CRYZIP.A [Trend Micro], Cryzip.A [Panda Software]
Type: Trojan Horse
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP
removal instructions
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
1. Disable System Restore (Windows Me/XP).
2. Reinstall your Symantec antivirus program.
3. Update the virus definitions.
4. Run a full system scan and delete all the files detected.
For specific details on each of these steps, read the following instructions.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
* How to disable or enable Windows Me System Restore
* How to turn off or turn on Windows XP System Restore
Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).
2. To reinstall your Symantec antivirus program
As this risk attempts to remove the files and registry subkeys that your Symantec antivirus program uses, you may need to reinstall the program. If your Symantec antivirus program is not working properly, uninstall, and then reinstall it.
3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
* Running LiveUpdate, which is the easiest way to obtain virus definitions:
o If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.
o If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.
* Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).
The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.
4. To scan for and delete the infected files
1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
* For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
* For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
2. Run a full system scan.
3. If any files are detected, click Delete.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.
After the files are deleted, restart the computer in Normal mode.
